Course Duration: 2 Days (8 Hour Days)

Course Objectives:

Upon completion of this course participants will be able to:

·         Describe geometric dimensioning and tolerancing principals

·         Understand material conditions

·         Understand material boundaries

·         Understand Datums

·         Understand Form tolerances

·         Understand Orientation tolerances

·         Understand Position tolerances

·         Understand Runout tolerances

·         Understand Profile tolerances

·         Calculate allowable tolerance zones

Customize for client:

·         Learn about student’s background with GD&T

·         Obtain customer part prints in PDF format so they can be presented with the projector.

·         Obtain customer CMM inspection reports for parts so they can be reconciled with calculating allowable tolerances as taught in class. Must be in a format that can be presented with the projector.

·         Obtain pictures of any in-process or floor checking gauges so they can be reconciled with print requirements for GD&T

NCTS courses are customizable by content, length of course and format delivery.

Duration: 24 Hours

Learning Objectives:

Upon completion of this module the trainee will be able to:

• Describe basic characteristics and hazards of electricity.

• Describe safety related electrical work practices.

• Describe electrical system safeguards.

• Understand what electricity is

• Learn how to operate a digital multi-meter, power supplies and scope meter safety

• Perform basic electrical print reading NEC and IEC

• Know the difference between conductors and insulators

• Know how to identify a short or an open

• Measure current, voltage and resistance

• Understand NFP70E codes

Duration:     40 Hours

Learning Objectives:

Upon completion of this module the trainee will be able to:

·         Know how to use a DVM to troubleshoot faulty motors.

·         Understand how to read and navigate relay logic diagrams.

·         Know automatic control circuits and devices.

·         Know how to check and change motor adaption of three-phase motors.

·         Understand how to check for three-phase power using a DVM.

·         Know how to use a Phase Tester to check for correct phasing on all equipment.

·         Be able to discuss magnetically controlled devices [Contactors].

·         Know the difference between relays and contactors.

·         Understand how parts of an overload operate and how to check them.

·         Know the difference between control logic and three-phase power circuitry.

·         Discuss manually operated and automatically operated circuits.

·         Know how to do some of the PM’s on electrical equipment.

Course Description: Value Stream Mapping Applied

Value Stream Mapping Applied is 16-hour course intended to learn and apply Lean principles, practices and techniques. Participants will learn a variety of tools and techniques including Value Stream Mapping, a process that captures both the flow of products & services, and the flow of information in a value stream.  It is used as a planning technique as a means to link all Lean initiatives together into a meaningful and manageable plan for improvement.  

Duration:        2 Days

Learning Objectives:    

As a result of this workshop participants should be able to:

• List principles and key concepts of Lean manufacturing

• Acquire knowledge on the common Lean methods and tools and their applications to eliminate waste and create more value for customers

• Identify ways to develop “Kaizen eyes” to look for improvement opportunities

• Describe the various Lean roles

• Describe value and explain how the elimination of waste contributes to overall improved outcomes

• Distinguish between value added and non-value-added activities

• Complete a current state value stream map on an actual work-related process

• Apply Lean principles to prepare a future state value stream map

• Prepare and present a value stream plan

Course Description: A3 Thinking

This 16-hour A3 Thinking course uses a learn and apply approach to let people experience the value and utility of this process improvement tool while making actual work-related improvements to both processes and outcomes. 

• Provides an activity based, hands-on, pencil and paper approach designed to improve the overall communication process.

• Enhances process improvement through effective problem solving, writing proposals, and providing status updates.

• Guides the user to define clear steps to implement changes and builds accountability.

Participants will experience a simple and effective way to truly understand the way work happens now and how it can be redesigned effectively to add value, eliminate waste, and enhance both customer and employee satisfaction.  

Duration:        2 Days

Learning Objectives:

As a result of this course participants should be able to:

• Explain why continuous improvement is needed and why it is easier said than done

• Describe A3’s and explain how problems unsolved tear teams apart, whereas problem solved by teams using A3’s build team cohesiveness

• Describe how A3 is used to eliminate waste and reduce variation

• Distinguish between value added and non-value-added activities

• Apply A3 thinking along with basic quality tools (cause & effect, multi-voting, value stream mapping, process flow, pictograph, Pareto, run chart, 5-why, 3L5W, scatter diagram, histogram, etc.) to solve actual work-related problems and improve overall performance

• Describe how A3’s can be used for problem solving, proposals and status updates

Performance Objectives:

Upon completion of this module the trainees will be able to demonstrate knowledge of the operation and programming of PLC’s also demonstrate knowledge of the installation and troubleshooting of PLC’s and communication devices.

Duration:        40 Hours                                                         

Learning Objectives:

Upon completion of this module the trainee will be able to:

• Identify and explain the application of programmable logic controllers PLC

• Read and interpret PLC ladder logic prints

• Describe PLC hardware including racks and power supply

• Maintain and troubleshoot programmable logic controllers

• Troubleshoot I/O device failures using programmable logic controllers

• Identify and explain the uses of types of communication cabling

• Employ local, remote I/O and network communications

• Monitor, edit, upload and download PLC programs

• Complete PLC programming labs

• Use software to write simple programming instructions using AND, OR, timers, counters and execute program to operate simple electromechanical circuits such as push buttons, sensors and contactors

• Demonstrate knowledge of PLC programming

• Perform basic troubleshooting techniques with PLC logic

Course Duration:       40 hrs (5 days)

Course Outline:

• Getting Started with RSLogix Software

• Establishing Communications between a Computer and a Processor

• Drafting Ladder Logic

• Programming Bit Instructions

• Entering, Editing, and Verifying Ladder Logic

• Selecting and Programming Timer and Counter Instructions

• Controlling Program Flow

• Searching Ladder Logic

• Selecting and Programming Compare Instructions

• Selecting and Programming Data Manipulation Instructions

Performance Objectives:

Upon completion of this module the trainees will have knowledge of Robotics safety, programming, executing production operations, teach pendent interfacing, and program implementing adjustment procedures.

Duration:        40 Hours                                             

Learning Objectives:

Upon completion of this module the trainee will be able to:

·         Control positions (base, tool, or joint coordinate systems with multiple axes systems)

·         Configure I/O, system variables and perform setup

·         Label programs

·         Configure style table

·         Identify function of the robot, teach pendant or controller

·         Save, restore, and back up Download and upload software

·         Understand interpolation operation of robot (linear, circular, joint, speed, accuracy, etc.)

·         Define robot motion attributes (speed, accuracy to destination, interpolation)

·         Perform robot mastering at Zero position and single axis

·         Perform robot calibration and Test Robot for proper master and calibration

·         Properly verify and or define Tool Center Point (TCP)

·         Set up or verify Software Limits, issues relating to new software limit setting program

·         Understand Program for style options

·         Program/modify function conditions (weld, paint, etc.)

·         Locate robot inputs and Outputs screen to determine status of system or equipment

 Performance Objective:

This course is designed to introduce the student to the advanced skills needed to Operate, Program, edit the Robot.  The course provides both Classroom and Performance based hands on training in the use of advanced controls, operations, part programming

Duration:        40 Hours                                             

Learning Objectives:

Upon completion of this module the trainee will be able to:

• Enabling and disabling Collision Guard

• Setting the Collision Guard Sensitivity

• Specifying a register in which to set and store the sensitivity value for the Collision Guard macro program, if desired

• Assigning a Collision Guard error output, if desired (only for SpotTool+ and DispenseTool)

• Assigning a Collision Guard enabled output, if desired (only for SpotTool+ and Dispense

• Distance Before

• Condition Monitor Function

• Executing Multiple Program (Multi-Tasking)

• Mirror Image Utility

• Position Register Look Ahead Execution Function

• Program Shift Utility

• Reference Position Utility

• Touch Sensing

• Thru ARC seam tracking or Adaptive Process Control (APC)

• Error Codes and Recovery

• Systems Operation

 Duration:        40 Hours                                                         

Class Size:      10 Students

Course Outline:

Pneumatics

A.      Symbols

B.      Basic Laws of Energy and Motion

C.      Work, Power, and Horsepower

D.     Force, Pressure, Area, and Volume

E.      Pressure Drops

F.       General Gas Laws

G.     Fluid Flow and Velocity

H.     Cylinder Flow and Velocity

I.        Flow Controls

J.        Reverse Free-Flow Check Valve

K.      Fluid Power Instruments

L.       Air preparation

M.   Air Mufflers, Silencers and Breathers

N.     Vacuum

O.     Valves

P.      Cylinders

Q.     Motors

Hydraulics

A.      Principles of Flow

B.      Fluids

C.      Fluid Properties

D.     Power Units

E.      Valves

F.       Filters

G.     Actuators

H.     Cylinders

I.        Seals

J.        Motors

 Determining Causes of Failures

A.      System

B.      Troubleshooting

C.      Hydraulic system troubleshooting

D.     Mechanisms of wear

E.      Component failure

F.       Contamination

NCTS Corporation’s courses can be customized.

Duration: 40 Hours (can be scheduled one day a week for 5 weeks)

Learning Objectives:

·         Apply PMI-recognized project management tools, techniques and methods to the five process groups

·         Comprehend and appreciate PMI methodologies and definitions

·         Demonstrate project management skills as a professional level

·         Appreciate and manage the triple constraints with respect to project performance

·         Exhibit the essential skills necessary for project managers

·         Evaluate the importance of effective management for the project life cycle

·         Apply methods, tools and techniques

·         Demonstrate the core project management competencies

·         Be comfortable with the examination format and typical question styles

Course Outline:

1.      Getting Started

a.      Course Materials

b.      Course Delivery Strategy

2.      PMP Exam Preparation

a.      Certification Process

b.      PMP Exam Timeline

c.       Certification Cycle

d.      PMP Eligibility Requirements

e.      Exam Domains

3.      PM Framework

a.      Process Groups

b.      Knowledge Areas

c.       Organizational Process Assets

d.      Enterprise Environmental Factors

e.      PM Cross-Cutting Skills

f.        Code of Ethics & Professional Conduct

g.      Expert Judgment

4.      Integration

a.      Business Case

b.      Project Selection Methods

c.       Project Charter

d.      Project Management Plan

e.      Direct & Manage Project Work

f.        Monitor & Control Project Work

5.      Stakeholders

a.      Identify Stakeholders

b.      Plan Stakeholder Management

c.       Manage Stakeholder Engagement

d.      Control Stakeholder Engagement

6.      Communication

a.      Plan Communications Management

b.      Manage Communications

c.       Control Communications

7.      Scope

a.      Plan Scope Management

b.      Collect Requirements

c.       Define Scope

d.      Create WBS

e.      Validate Scope

f.        Control Scope

8.      Schedule

a.      Plan Schedule Management

b.      Define Activities

c.       Sequence Activities

d.      Estimate Activity Durations

e.      Develop Schedule

f.        Control Schedule

9.      Resources

a.      Plan Resource Management

b.      Estimate Activity Resources

c.       Acquire Resources

d.      Develop Team

e.      Manage Team

f.        Control Resources

10.  Cost

a.      Plan Cost Management

b.      Estimate Costs

c.       Determine Budget

d.      Control Costs

11.  Quality

a.      Plan Quality Management

b.      Manage Quality

c.       Control Quality

12.  Risk

a.      Plan Risk Management

b.      Identify Risk

c.       Perform Qualitative Risk Analysis

d.      Perform Quantitative Risk Analysis

e.      Plan Risk Responses

f.        Implement Risk Responses

g.      Monitor Risks

13.  Procurement

a.      Plan Procurement Management

b.      Conduct Procurement

c.       Control Procurement

14.  Knowledge Review

a.      Focus Areas for Study

b.      Quiz

c.       Exam Simulation

Duration:  24 Hours / 3 Day / Instructor Led

Course Outline:

Upon completion the students will have an understanding of:

·         Define Confined Space and Permit-Required Confined Space

·         Describe the key differences between a Confined Space and a Permit-Required Confined Space

·         Give detailed examples of situations, materials and activities that create hazards in a sample Confined Space scenario

·         List the four methods used to complete Confined Space work

·         Correctly complete Confined Space Entry Safety Checklist

·         Explain the key requirements of Confined Space Entry

·         Describe the major responsibilities of contractors working in Permit-Required Confined Spaces

·         Complete workshop directly related to students work environment

Requirements: None

Resources: None

Evaluation: Generated testing at end of the course. Students to receive 70%

Duration:  4 Days (8 Hour Days) 

Day 1

• Introduction to Teamcenter

• Working in My Teamcenter

• Working with items in Teamcenter

• Viewing and modifying object properties

• Managing your information using Teamcenter datasets

• Applying data security practices

Day 2

• Performing and managing searches

• Working in projects

• Opening and viewing product structures

• Controlling assembly configuration views

• Creating and managing product structures

• Working with product structures

Day 3

• Navigating the relation hierarchy of an object

• Classifying and using standard product data

• Viewing and working with visualization files

• Initiating a workflow

• Managing workflow task assignments

Day 4

• Managing Teamcenter data through the Microsoft Office integration

• Using Change Manager

• Creating and managing change objects

• Elaborating and executing the change

NCTS Courses can be customized.

Duration:        3 Day - (24 hours)                               

Learning Objectives:

Upon completion of this module the trainee will be able to:

·         Define the CMM.

·         Identify the main components of the CMM.

·         Identify the common types of CMMs.

·         Describe the Cartesian coordinate system.

·         Distinguish between positive and negative directions on the CMM.

·         Define a datum.

·         Distinguish between the machine coordinate system and the part coordinate system.

·         Describe the purpose of alignment.

·         Distinguish between measured and constructed features.

·         Describe the probe.

·         Describe how a contact probe inspects a part

·         Describe how a non-contact probe inspects a part.

·         Describe the purpose of software for the CMM.

·         Identify the advantages of a CMM.

Course Content:

·         CMM Overview

·         Care and maintenance

·         Program interface

·         Probe selection and qualification

·         Planning for a program layout

·         Making a basic program with manual probing

·         Alignments

·         Measuring common features: planes, lines, points, cylinders, circles, spheres, cones

·         Constructing common features: intersections, bolt circles, etc.

·         Creating dimensions: distance, diameter, true position, flatness, etc.

·         Managing probe travel with clearance points or clearance planes

·         Editing programs

·         Generating a printout of results

NCTS Courses can be customized.

Course Duration: 5 Days (40 Hours)

Course Objectives:

·         Ability to identify the requirements of a conformance and non-conformance in the IATF 16949: 2016 and ISO 9001: 2015 requirements manual

·         Review of the requirements of Auditing the AIAG Core Tools

·         Be able to explain the process approach to effective auditing

·         Develop an audit check list (Process Turtle Diagrams) and audit plan

·         Know how to write and present audit reports and summaries

·         Explain how to perform effective follow-up auditing

·         Be able to conduct actual audits, and write reports, on the company’s Quality

·         Management System

·         Recommended methods and techniques for identifying, and ascertaining, objective

·         evidence

·         Writing effective audit reports, summaries and reporting to top management

·         Effective follow-up of prior audit non-conformities

NCTS Courses can be customized.

Course Duration:  24 Hrs (8/day)

Course Outline:

Upon completion of this course students will understand:

●          Pre-planning that is required before putting a crane into use

●          The two main precautions that apply to working with cranes near power lines

●          Crane communications

●          Rigging practices

●          Operating a crane

●          Crane safety and emergency procedures

●          How cranes are directly related to work environment

Requirements:

None

Resources:

None

Evaluation:

Generated testing at end of the course. Students to receive 70%

NCTS Courses can be customized.

Course Duration and Format: 5-day, 8 hour/day Online-Live Instructor led training

Requirements:

Course can be run from any location that has a reliable Internet connection. Each

attendee needs a PC that supports Microsoft Terminal Services

Lab Time:

45+% of class time is devoted to hands-on labs

Prerequisites:

This is not a beginner level course. Attendees should have experience installing and configuring and administering vSphere 5.x or 6.x components including ESXi, vCenter server or vCenter Server Appliance.

Who Should Attend:

This class is suitable for anyone who want to learn how to extract the maximum benefit from their investment in Virtual Infrastructure, including: 

·         System architects or others who need to design virtual infrastructure

·         Security specialists responsible for administering, managing, securing Virtual Infrastructure

·         Performance analysts who need to understand, provision, monitor Virtual Infrastructure

·         Business Continuity specialists responsible for disaster recovery and high availability

·         Storage administrators who work with Fibre / iSCSI SAN volumes and NAS datastores

·         Managers who need an unbiased understanding of virtualization before committing their organization to a virtual infrastructure deployment.

Hands On Labs:

Attendees will complete the following hands on labs during the class:

·         Install of ESXi 6.5 and perform post-install configuration steps

·         Review ESXi services and configure ESXi firewall

·         Enable ESXi Lockdown mode to prevent direct host configuration changes

·         Create/update Standard vSwitch configurations

·         Configure vSwitch Security Policies for Promiscuous Mode, MAC Address Changes and Forged Transmits

·         Configure a vSwitch, VMkernel ports for Jumbo Frame use

·         Connect to NFS storage

·         Create a new VM according to best practices

·         Update VMs for service by pCPU cores (not hyperthreaded logical processors)

·         Import and configure vCenter Server Appliance 6.0 via command line

·         Perform an upgrade of vCenter Server Appliance from v6.0 to v6.5

·         Import and configure VMware Management Assistant

·         Use vCLI command line tools like vifptarget, esxcli, localcli, vmware-cmd and other commands

·         Use ESXtop to monitor resource use and pinpoint performance concerns

·         Rapidly deploy VMs from Templates and Clones

·         Tune VM vCPU to maximize CPU performance

·         Enable and use Hot-plug virtual hardware

·         Monitor storage controller queue length and performance

·         Monitor ESXi host and VM memory use

·         Configure and use VMware Update Manager to update an ESXi host from ESXi 6.0 to ESXi 6.5

·         Use VMware Update Manager to upgrade a VM’s virtual hardware

·         Connect to an iSCSI SAN

·         Create VMFS file systems

·         Expand VMFS using LUN Spanning and LUN expansion

·         Create custom storage profiles and assign them to VMFS volumes

·         Assign storage profiles to VMs

·         Perform storage compliance checks and remediate non-compliant VMs

·         Create Storage DRS clusters and use Storage DRS to manage storage capacity and I/O load

·         Create and Update a DRS cluster

·         Create a High Availability Cluster

·         Configure All Paths Down and Permanent Device Loss policies in an HA cluster

·         Create a multi-core Fault Tolerant VM

·         Create Distributed vSwitches

·         Bulk migrate VMs from Standard to Distributed vSwitches

·         dvSwitch Configuration Backup Up and Restore

·         Enable and use dvSwitch Health Management

·         Using dvSwitch port shadowing

·         Testing network health on dvSwitches

·         Work with dvSwitch configuration roll back and recovery

Detailed Chapter List:

Chapter 1 – Install, Configure and Secure ESXi 6.5

·         Install and configure ESXi 6.5 using Best Practices

·         Enable and secure command line access including the console and Secure Shell

·         Using Lockdown mode to restrict management access

·         Lockdown modes introduced in vSphere 6.5

Chapter 2 – Virtual and Physical Networking

·         Create / update standard Virtual Switches

·         vSwitch security policies

·         Network failure detection and beaconing

·         Enabling Discovery Protocol settings

Chapter 3 – Advanced Networking

·         Configuring vSwitch Security policies, Promiscuous Mode, Forged Transmits and MAC address changes

·         Understanding and using Traffic Shaping

·         The Five physical NIC teaming policies including their pros / cons and use cases

·         Enabling and using Jumbo Frames for improved performance and reduced protocol overhead

·         Troubleshoot networking configuration and performance issues

Chapter 4 – Connecting to and Using NAS Shared Storage

·         Connecting to NFS v3 storage

·         Network design for high service availability

·         Best practices for performance and reliability

Chapter 5 – Virtual Hardware and Virtual Machines

·         VM virtual hardware, options and limits

·         Creating and right-sizing Virtual Machines for CPU, memory

·         Installing VMware Tools

·         Virtual Machine best practices

·         Import and export VMs in Open Virtual Machine Format

Chapter 6 – vCenter Server Appliance and Web Client

·         Deploy vCenter Server Appliance 6.0 via the command line and configuration files

·         Upgrade vCenter Appliance 6.0 to vCenter Appliance 6.5

·         vCenter deployment and redundancy options

·         Connecting Single Sign On (SSO) to Active Directory and other identity sources

Chapter 7 – ESXi Command Line Access

·         Import and configure vSphere Management Assistant (vMA)

·         Using command line access tools including esxcli, vicfg, vmware-cmd

·         Introduction to ESXtop

·         Working with ESXi log files

·         Using command line tools to review and update configurations

·         Using command line tools to backup and restore an ESXi host’s configuration

Chapter 8 – VM Rapid Deployment using Templates, Clones

·         How to create a Template VM

·         Using Guest OS Customization for Windows and non-Windows OS'

·         Enabling, using Hotplug Virtual CPU and memory

·         Enabling, using Hotplug disks, networking, USB devices and more

·         Predictive and adaptive sizing strategies for VMs

·         Troubleshooting Virtual Machine issues

Chapter 9 – Use VMware Update Manager to Upgrade ESXi hosts

·         Configure VMware Update Managers

·         Create ESXi host Patch Baselines

·         Importing a new ESXi install media image

·         Attaching a Host Upgrade patch baseline

·         Performing host compliance scans

·         Upgrading an ESXi host from ESXi 6.0 to ESXi 6.5

Chapter 10 – Connecting to Fibre & iSCSI Shared Storage

·         General SAN features and capabilities

·         Overview of Fibre Storage Networks

·         VMware APIs for Array Integration (VAAI)

·         Storage network design for performance and redundancy

·         Connecting to Fibre and iSCSI shared storage

·         iSCSI Hardware and Software Initiators

·         iSCSI Static and Send Targets LUN discovery

·         Troubleshooting storage issues

Chapter 11 – Direct VM to SAN Access with Raw Device Maps

·         Explain Physical and Virtual Raw Device Maps (RDMs)

·         Use cases for Raw Device Maps

·         How Raw Device Maps work with VM cold, VMotion and Storage VMotion migrations

·         Using RDMs to implement Virtual and Virtual/Physical Microsoft Fail Over Clusters

Chapter 12 – VMware File System (VMFS)

·         Unique file system properties of VMFS

·         Creating and managing shared Volumes

·         Managing VMFS capacity with LUN spanning and LUN expansion

·         Understand VMware multipath options

·         Benefits of using vendor multipath solutions

·         Understanding and selecting multipathing policies

·         VMFS performance, scalability and reliability considerations

·         Review storage queuing, I/O aborts and other storage issues

·         Diagnose and troubleshoot storage performance

·         VMware vSphere Flash Read Cache description and use cases

·         Troubleshooting VMFS issues

Chapter 13 – Storage Profiles

·         SAN and user defined storage profiles

·         Using storage speed, replication to define storage capabilities

·         VMware APIs for Storage Awareness (VASA)

·         Creating VM storage profiles

·         VM/Storage compliance checks

·         Remediating incorrectly placed VM

·         Understanding Storage I/O Control

Chapter 14 – Storage Load Balancing with SDRS Clusters

·         Creating and using Storage Distributed Resource Scheduling clusters (SDRS)

·         Cluster properties for capacity and I/O load balancing

·         Best practices for building storage clusters

Chapter 15 – VMotion Migration, Cold Migration, Storage VMotion

·         Cold Migrations to new ESXi hosts, datastores

·         Hot Migrations with VMotion

·         VMotion requirements and dependencies

·         How VMotion works – detailed explanation

·         Troubleshooting VMotion

·         Storage VMotion for hot VM disk migrations

Chapter 16 – DRS Load Balancing Clusters

·         Resource assignments including reservations, shares and limits

·         Resource balanced clusters with VMware Distributed Resource Scheduling (DRS) clusters

·         Per-VM cluster policy overrides

·         Features and benefits of DRS Power Management

·         Troubleshooting DRS cluster issues

·         Predictive DRS

Chapter 17 – VMware High Availability Clusters

·         Minimize unplanned VM down time VMware High Availability clusters

·         VM requirements for HA Clusters

·         Storage fault recovery in High Availability clusters (All Paths Down, Permanent Device Loss)

·         Monitoring VM health in HA clusters

·         Admission Control policy settings for predictable pCPU/pRAM resource availability

·         Identifying and troubleshooting issues in VMware HA clusters

Chapter 18 – VMware Fault Tolerance

·         Eliminate VM unplanned down time with VMware Fault Tolerance

·         Role of the Primary and Secondary VM in a Fault Tolerance configuration

·         Explain how Fast Checkpointing keeps the Secondary VM vCPU, vRAM, vDisk up to date

·         Enabling VM Fault Tolerance

·         Initial VM synchronization

·         Testing Fault Tolerance

Chapter 19 – Distributed vSwitch Features and Scalability

·         Features and benefits of Distributed vSwitches

·         Role of the DVUplink port group

·         Adding ESXi hosts to dvSwitches

·         Creating dvSwitch port groups

·         Migrating physical NICs and VMkernel ports to dvSwitches

·         dvSwitch configuration backup and restore

·         Configuring custom VM MAC address generation policies

·         Testing dvSwitch network health

Chapter 20 – Managing Scalability and Performance

·         VMkernel CPU and memory resource management mechanisms

·         Tuning VM storage I/O performance

·         Identifying and resolving resource contention

·         Monitoring VM and ESXi host performance

·         Performance and capacity planning strategies

This class can be customized to meet your unique training and delivery needs, including:

·         On-site delivery at your facility

·         Custom timetables including 3-day rapid delivery boot-camps

·         Content and Lab customization to meet your unique training needs

·         Distance training

·         Mentoring, implementation planning and assistance

Contact your NCTS Corporation representative for additional information.

Course Duration and Format: 5-day, 10 hour/day Online-Live Instructor led training

Requirements:

Course can be run from any location that has a reliable Internet connection. Each attendee needs a PC that supports Microsoft Terminal Services

Lab Time:

40+% of class time is devoted to hands-on labs

Course Objectives:

At the end of the course, attendees will be able to:

·         Explain the many significant benefits of virtualization

·         Install ESXi Server according to best practices

·         Upgrade and use Host Client to manage stand alone ESXi hosts

·         Use vSwitch policies to improve network security

·         Explain and select the optimal pNIC teaming strategy for network availability and performance

·         Implement Jumbo Frames to improve network throughput and reduce protocol overhead

·         Configure and manage local storage resources

·         Create virtual and virtual to physical network configurations

·         Define and use file share (NAS / NFS) datastores Create virtual machines, install operating systems and applications

·         Install, configure and upgrade VMware Tools

·         Install, configure and update the Platform Service Controller and vCenter Server Appliance

·         Rapidly deployment of VMs using golden-master templates

·         Create clones – one-time copies of virtual machine

·         Use Guest OS customization to rapidly configure new VMs according to requirements

·         Configure and use hotplug hardware including hot-add vCPUs and Memory

·         Configure, manage, monitor and secure users and groups

·         Understand the benefits and trade offs of network attached storage and Fibre, iSCSI SANs

·         Configure and use shared SAN storage including Fibre SAN, iSCSI SAN

·         Use Raw Device Maps to give VMs direct connectivity to SAN volumes

·         Add and grow virtual disks including system disks and secondary volumes

·         Use vCenter alarms to monitor ESXi, VM, storage and network health, performance, state

·         Use Resource Pools to bulk delegate resource to meet Service Level Agreements

·         Perform VM cold migrations, hot VMotion migrations and Storage VMotion

·         Configure and manage server CPU and Memory capacity and maintain VM responsiveness with Distributed Resource Schedule load balanced clusters

·         Deliver high VM service availability using VMware High Availability clusters

·         Use HA to successfully minimize VM down time caused by ESXi host failures, storage network failures or SAN volume failures

·         Use VMware Fault Tolerance to eliminate VM down time due to host, network or storage failures

·         Patch and update ESXi servers using vCenter Update Manager

·         Monitor and tune both ESXi and virtual machine performance

·         Understand how VMware and third party products, including operating systems, are impacted by virtualization

·         Build, configure, and use distributed virtual switches. Migrate hosts and networking to dvSwitches

·         Troubleshoot common problems

Prerequisites:

Attendees should have user, operator or administrator experience on common operating systems such as Microsoft Windows®, Linux™, UNIX™, etc. Experience installing, configuring and managing operating systems, storage systems and or networks is useful but not required. We assume that all attendees have a basic familiarity with PC server hardware, disk partitioning, IP addressing, O/S installation, networking, etc.

Who Should Attend:

This class is suitable for anyone who want to learn how to extract the maximum benefit from their investment in Virtual Infrastructure, including:

·         System architects or others who need to design virtual infrastructure

·         Security specialists responsible for administering, managing, securing Virtual Infrastructure

·         Operators responsible for day-to-day operation of Virtual Infrastructure

·         Performance analysts who need to understand, provision, monitor Virtual Infrastructure

·         Business Continuity specialists responsible for disaster recovery and high availability

·         Storage administrators who work with Fibre / iSCSI SAN volumes and NAS datastores

·         Managers who need an unbiased understanding of virtualization before committing their organization to a virtual infrastructure deployment.

Hands On Labs:

Attendees will complete the following hands on labs during the class:

·         Install of ESXi 6.7 and perform post-install configurations

·         Update ESXi 6.7 Host Client to improve stability and add features

·         Create, update Network Standard vSwitches. Use NIC Teams for performance and redundancy

·         Enable vSwitch Security policies. Upgrade a pNIC team for reliability

·         Enable Jumbo Frames on pNICs and VMkernel ports for improved network throughput

·         Define, connect to and browse NFS file shares

·         Create a Virtual Machine and install a guest OS into the VM. Install VMware Tools into the VM. Add 3rd party tools and utilities to the VM

·         Export a VM in Open Virtual Machine Format (OVF) and then re-import it

·         Install and configure the vCenter Server Appliance (vCSA)

·         Configure Single Sign On (SSO) identity sources including Active Directory

·         Configure vCenter's inventory views to organize inventory objects

·         Getting started with VMware Next Generation Web Client

·         Work with Clones and Templates. Convert a VM into a template. Rapidly deploy new VMs from template. Copy VMs using cloning.

·         Use guest OS customization to easily change the identity of a VM. Create, update and deploy VMs using Guest OS Customization Specifications

·         Work with virtual disks

·         Hot add a secondary virtual disk

·         Grow a non-system volume

·         Grow a Windows system disk and increase it's partitions without the need for 3rd party tools

·         Configure and test hotplug memory. Create multi-core vCPUs

·         Work with vCenter permissions. Use and customize Roles

·         iSCSI, Fibre Storage Area Networks. Scanning for and connecting to SAN shared storage

·         Create and use Raw Device Maps to give VMs direct SAN volume access

·         VMware VMFS – VMware's cluster file system. How to create, tune and grow VMFS volumes

·         vCenter alarms for monitoring key infrastructure objects. Send SNMP traps to a trap receiver on high VM resource consumption

·         Create and resource tune Resource Pools. Test resource delegations

·         Cold Migration VMs from one ESXi host and storage volume to another

·         Hot VMotion the live running state of a VM from one ESXi host to another

·         Hot Storage Migrate the live disk state of a running VM from one datastore to another

·         Build and test an automated CPU and Memory resource load balancing DRS clusters

·         Create and test an HA cluster. Watch the cluster place and restart VMs during a server failures

·         Configure and enable Fault Tolerance protected VMs to implement zero unplanned VM downtime

·         Prepare for an IT failure with vSphere Replication. Hot replicate and then restore a running VM

·         Set up VMware Update Manager to patch/update ESXi hosts. Perform an ESXi host Patch Scan, review host non-compliance with attached patch baselines and then apply patches to bring the host up to date

·         Create, configure and use distributed Virtual Switches. Migrate standard network to dvSwitches

·         Performance analysis and bench marking storage and networking

Detailed Chapter List:

Chapter 1 - Virtualization Infrastructure Overview

·         Virtualization explained

·         How VMware virtualization compares to traditional PC deployments

·         Common pain points in PC Server management

·         How virtualization effectively addresses common IT issues

·         VMware vSphere software products

·         What's New and Improved in vSphere 6.7

Chapter 2 – How to Install, Configure ESXi 6.7

·         Understanding ESXi

·         Selecting, validating and preparing your server

·         Storage controllers, disks and partitions

·         Software installation and best practices

·         Joining ESXi to a Domain

·         Local User Management and Policies

·         First look at the VMware vSphere Host Client

Chapter 3 – Advanced Networking

·         Use vSwitch Security policies to defend against malicious VM network activity

·         Explain and implement all five physical NIC team policies

·         Improve network health and fault detection by using Beaconing

·         How to enable and test Jumbo Frames

Chapter 3.1 – Virtual and Physical Networking

·         vNetwork standard and distributed virtual Switches

·         Virtual Switches, Ports and Port Groups

·         Creating VMkernel ports

·         Creating, sizing and customizing Virtual Switches

Chapter 4 – Connecting to and Using NAS Shared Storage

·         Benefits Shared Storage offer to Virtual Infrastructure

·         Shared Storage options

·         NFS Overview

·         Configuring ESX to use NFS Shares

·         Configuring NFS for performance and redundancy

·         NFS Use Cases

·         Troubleshooting NFS connections

Chapter 5 – Virtual Hardware and Virtual Machines

·         VM virtual hardware, options and limits

·         Sizing and creating a new VM

·         Assigning, modifying and removing Virtual Hardware

·         Working with a VM’s BIOS

·         VMware remote console applications

·         Installing an OS into a VM

·         Driver installation and customization

·         Use and update VMware Host Client

Chapter 6 – vCenter Server Appliance and Web Client

·         The need for Identity Source management

·         Installing and configuring vCenter Server Appliance with embedded Platform Service Controller

·         Connecting Single Sign On (SSO) to Active Directory and other identity sources

·         vCenter feature overview and components

·         Organizing vCenter's inventory views

·         Importing ESXi hosts into vCenter management

·         Installing and Using the vSphere Next Generation Web Client

Chapter 7 – VM Rapid Deployment using Templates, Clones

·         Templates - Virtual Machine Golden Master images

·         Creating, modifying, updating and working with Templates

·         Patching, and refreshing Templates

·         Cloning, one time copies of VMs

·         Best practices for cloning and templating

·         Adding and resizing virtual disks

·         Hotplug VM virtual CPUs and Memory

Chapter 8 – ESXi and vCenter Permission Model

·         VMware Security model

·         Configuring local users

·         Managing local permissions

·         vCenter security model

·         Local, Domain and Active Directory users and groups

·         How permissions are applied

Chapter 9 – Using Fibre and iSCSI Shared Storage

·         Fibre SAN overview

·         Identifying and using Fibre Host Bus Adapters

·         Scanning and Rescanning Fibre SANs

·         iSCSI overview

·         Virtual and physical iSCSI adapters

·         Connecting to iSCSI storage

·         Scanning and rescanning iSCSI SANS

·         Performance and redundancy considerations and best practices

·         Understanding the benefits of VMware VAAI compliant storage

Chapter 9.1 – Direct VM to SAN Access with Raw Device Maps

·         Explain Physical and Virtual Raw Device Maps (RDMs)

·         Use cases for Raw Device Maps

·         How Raw Device Maps work with VM cold, VMotion and Storage VMotion migrations

·         Using RDMs to implement Virtual and Virtual/Physical Microsoft Fail Over Clusters

Chapter 10 – VMware File System (VMFS)

·         Unique file system properties of VMFS

·         Managing shared Volumes

·         Creating new VMFS partitions

·         Introduction to VMFS 6 features and capabilities

·         Managing VMFS capacity with LUN spanning and LUN expansion

·         Native and 3rd party Multipathing with Fibre and iSCSI SANs

·         VMFS performance considerations

·         VMFS scalability and reliability

Chapter 11 – Infrastructure Monitoring with vCenter Alarms

·         Alarm categories and definitions

·         Creating custom alarms and actions

·         Reviewing alarms and acknowledging them

·         Configure vCenter so it can send E-mail and SNMP alerts

·         Work with alarm conditions, triggers and actions

·         Identify most useful alarms to review and enable

Chapter 12 – Resource Management and Resource Pools

·         Delegate resources in bulk using Resource Pools

·         How ESX delivers resources to VMs

·         Shares, Reservations and Limits

·         CPU resource scheduling

·         Memory resource scheduling

·         Resource Pools

Chapter 13 – VMotion Migration, Cold Migration, Storage VMotion

·         Cold Migrations to new ESX hosts, datastores

·         Hot Migrations with VMotion

·         VMotion requirements and dependencies

·         How VMotion works – detailed explanation

·         How to test ESXi hosts and VMs for VMotion compatibility

·         Troubleshooting VMotion

·         Storage VMotion for hot VM disk migrations

Chapter 14 – Distributed Resource Scheduling Load Balanced Clusters

·         CPU and Memory resource balanced clusters with VMware Distributed Resource Scheduler

·         Resource balanced clusters with VMware Distributed Resource Scheduler

·         DRS Cluster configuration and tuning

·         Per-VM cluster policy overrides

·         Learn the features and benefits of DRS Power Management

Chapter 15 – Continuous VM Availability with Fault Tolerance

·         High Availability options to minimize unplanned down time

·         VMware High Availability clusters

·         How VMware HA protects against ESXi host, storage network and SAN volume failures

·         Introduction to VMware Fault Tolerance

Chapter 15.1 – Failure Recovery with High Availability Clusters

·         How Fault Tolerance provides continuous VM availability during ESXi host, storage network and SAN storage failures

·         How to configure ESXi hosts and networks to enable Fault Tolerance

·         How to configure, enable and monitor Fault Tolerance on VMs

·         Managing Fault Tolerance protected VMs

·         Fault Tolerance scalability, performance and limitations

Chapter 16 – Patch Management with VMware Update Manager

·         Configure and enable VMware Update Manager

·         Establishing a patch baseline

·         Verifying compliance and patching ESXi hosts

Chapter 17 – Distributed Virtual Switches

·         Features and benefits of dvSwitches vs. Standard vSwitches

·         How to create a new dvSwitches

·         Role of dvUplink ports and dvSwitch Port Groups

·         Migrating physical NICs to dvSwitches

·         Migrating VMs and VMkernel ports to dvSwitches

Chapter 18 – Managing Scalability and Performance

·         VMkernel CPU and memory resource management mechanisms

·         Tuning VM storage I/O performance

·         Identifying and resolving resource contention

·         Monitoring VM and ESX host performance

·         Performance and capacity planning strategies

Chapter 19 – Final Thoughts

·         Consolidation guidelines for VMs and Storage

·         Determining which workloads to consolidate

·         Other considerations

This class can be customized to meet your unique training and delivery needs, including:

·         On-site delivery at your facility

·         Custom timetables including 3-day rapid delivery boot-camps

·         Content and Lab customization to meet your unique training needs

·         Distance training

·         Mentoring, implementation planning and assistance

Contact your NCTS Corporation representative for additional information.

Course Duration and Format:   5-day, 8 hour/day Online-Live Instructor led training

Requirements:

Course can be run from any location that has a reliable Internet connection. Each attendee needs a PC that supports Microsoft Terminal Services

Lab Time:

40+% of class time is devoted to hands-on labs

Objectives:

At the end of the course, attendees will be able to:

·         Explain the many significant benefits of virtualization

·         Install ESXi Server according to best practices

·         Upgrade and use Host Client to manage stand alone ESXi hosts

·         Configure and manage local storage resources

·         Create virtual and virtual to physical network configurations

·         Define and use file share (NAS / NFS) datastores Create virtual machines, install operating systems and applications

·         Install, configure and upgrade VMware Tools

·         Install, configure and update the Platform Service Controller and vCenter Server Appliance

·         Rapidly deployment of VMs using golden-master templates

·         Create clones – one-time copies of virtual machine

·         Use Guest OS customization to rapidly configure new VMs according to requirements

·         Configure and use hotplug hardware including hot-add vCPUs and Memory

·         Configure, manage, monitor and secure users and groups

·         Understand the benefits and trade offs of network attached storage and Fibre, iSCSI SANs

·         Configure and use shared SAN storage including Fibre SAN, iSCSI SAN

·         Add and grow virtual disks including system disks and secondary volumes

·         Use vCenter alarms to monitor ESXi, VM, storage and network health, performance, state

·         Use Resource Pools to bulk delegate resource to meet Service Level Agreements

·         Perform VM cold migrations, hot VMotion migrations and Storage VMotion

·         Configure and manage server CPU and Memory capacity and maintain VM responsiveness with Distributed Resource Schedule load balanced clusters

·         Deliver high VM service availability using VMware High Availability clusters

·         Use HA to successfully minimize VM down time caused by ESXi host failures, storage network failures or SAN volume failures

·         Patch and update ESXi servers using vCenter Update Manager

·         Monitor and tune both ESXi and virtual machine performance

·         Understand how VMware and third party products, including operating systems, are impacted by virtualization

·         Troubleshoot common problems

Prerequisites:

Attendees should have user, operator or administrator experience on common operating systems such as Microsoft Windows®, Linux™, UNIX™, etc. Experience installing, configuring and managing operating systems, storage systems and or networks is useful but not required. We assume that all attendees have a basic familiarity with PC server hardware, disk partitioning, IP addressing, O/S installation, networking, etc.

Who Should Attend:

This class is suitable for anyone who want to learn how to extract the maximum benefit from their investment in Virtual Infrastructure, including:

·         System architects or others who need to design virtual infrastructure

·         Security specialists responsible for administering, managing, securing Virtual Infrastructure

·         Operators responsible for day-to-day operation of Virtual Infrastructure

·         Performance analysts who need to understand, provision, monitor Virtual Infrastructure

·         Business Continuity specialists responsible for disaster recovery and high availability

·         Storage administrators who work with Fibre / iSCSI SAN volumes and NAS datastores

·         Managers who need an unbiased understanding of virtualization before committing their organization to a virtual infrastructure deployment.

Hands On Labs:

Attendees will complete the following hands on labs during the class:

·         Install of ESXi 6.7 and perform post-install configurations

·         Update ESXi 6.7 Host Client to improve stability and add features

·         Create, update Network Standard vSwitches. Use NIC Teams for performance and redundancy

·         Define, connect to and browse NFS file shares

·         Create a Virtual Machine and install a guest OS into the VM. Install VMware Tools into the VM. Add 3rd party tools and utilities to the VM

·         Export a VM in Open Virtual Machine Format (OVF) and then re-import it

·         Install and configure the vCenter Server Appliance (vCSA)

·         Configure Single Sign On (SSO) identity sources including Active Directory

·         Configure vCenter's inventory views to organize inventory objects

·         Getting started with VMware Next Generation Web Client

·         Work with Clones and Templates. Convert a VM into a template. Rapidly deploy new VMs from template. Copy VMs using cloning.

·         Use guest OS customization to easily change the identity of a VM. Create, update and deploy VMs using Guest OS Customization Specifications

·         Work with virtual disks

·         Hot add a secondary virtual disk

·         Grow a non-system volume

·         Grow a Windows system disk and increase it's partitions without the need for 3rd party tools

·         Configure and test hotplug memory. Create multi-core vCPUs

·         Work with vCenter permissions. Use and customize Roles

·         iSCSI, Fibre Storage Area Networks. Scanning for and connecting to SAN shared storage

·         VMware VMFS – VMware's cluster file system. How to create, tune and grow VMFS volumes

·         vCenter alarms for monitoring key infrastructure objects. Send SNMP traps to a trap receiver on high VM resource consumption

·         Create and resource tune Resource Pools. Test resource resource delegations

·         Cold Migration VMs from one ESXi host and storage volume to another

·         Hot VMotion the live running state of a VM from one ESXi host to another

·         Hot Storage Migrate the live disk state of a running VM from one datastore to another

·         Build and test an automated CPU and Memory resource load balancing DRS clusters

·         Create and test an HA cluster. Watch the cluster place and restart VMs during a server failures

·         Prepare for an IT failure with vSphere Replication. Hot replicate and then restore a running VM

·         Set up VMware Update Manager to patch/update ESXi hosts. Perform an ESXi host Patch Scan, review host non-compliance with attached patch baselines and then apply patches to bring the host up to date

·         Performance analysis and bench marking storage and networking

Detailed Chapter List:

Chapter 1 - Virtualization Infrastructure Overview

·         Virtualization explained

·         How VMware virtualization compares to traditional PC deployments

·         Common pain points in PC Server management

·         How virtualization effectively addresses common IT issues

·         VMware vSphere software products

·         What's New and Improved in vSphere 6.7

Chapter 2 – How to Install, Configure ESXi 6.7

·         Understanding ESXi

·         Selecting, validating and preparing your server

·         Storage controllers, disks and partitions

·         Software installation and best practices

·         Joining ESXi to a Domain

·         Local User Management and Policies

·         First look at the VMware vSphere Host Client

Chapter 3 – Virtual and Physical Networking

·         vNetwork standard and distributed virtual Switches

·         Virtual Switches, Ports and Port Groups

·         Creating VMkernel NICs

·         Creating, sizing and customizing Virtual Switches

Chapter 4 – Connecting to and Using NAS Shared Storage

·         Benefits Shared Storage offer to Virtual Infrastructure

·         Shared Storage options

·         NFS Overview

·         Configuring ESX to use NFS Shares

·         Configuring NFS for performance and redundancy

·         NFS Use Cases

·         Troubleshooting NFS connections

Chapter 5 – Virtual Hardware and Virtual Machines

·         VM virtual hardware, options and limits

·         Sizing and creating a new VM

·         Assigning, modifying and removing Virtual Hardware

·         Working with a VM’s BIOS

·         VMware remote console applications

·         Installing an OS into a VM

·         Driver installation and customization

·         Use and update VMware Host Client

Chapter 6 – vCenter Server Appliance and Web Client

·         The need for Identity Source management

·         Installing and configuring vCenter Server Appliance with embedded Platform Service Controller

·         Connecting Single Sign On (SSO) to Active Directory and other identity sources

·         vCenter feature overview and components

·         Organizing vCenter's inventory views

·         Importing ESXi hosts into vCenter management

·         Installing and Using the vSphere Next Generation Web Client

Chapter 7 – VM Rapid Deployment using Templates, Clones

·         Templates - Virtual Machine Golden Master images

·         Creating, modifying, updating and working with Templates

·         Patching, and refreshing Templates

·         Cloning, one time copies of VMs

·         Best practices for cloning and templating

·         Adding and resizing virtual disks

·         Hotplug VM virtual CPUs and Memory

Chapter 8 – ESXi and vCenter Permission Model

·         VMware Security model

·         Configuring local users

·         Managing local permissions

·         vCenter security model

·         Local, Domain and Active Directory users and groups

·         How permissions are applied

Chapter 9 – Using Fibre and iSCSI Shared Storage

·         Fibre SAN overview

·         Identifying and using Fibre Host Bus Adapters

·         Scanning and Rescanning Fibre SANs

·         iSCSI overview

·         Virtual and physical iSCSI adapters

·         Connecting to iSCSI storage

·         Scanning and rescanning iSCSI SANS

·         Performance and redundancy considerations and best practices

·         Understanding the benefits of VMware VAAI compliant storage

Chapter 10 – VMware File System (VMFS)

·         Unique file system properties of VMFS

·         Managing shared Volumes

·         Creating new VMFS partitions

·         Introduction to VMFS 6 features and capabilities

·         Managing VMFS capacity with LUN spanning and LUN expansion

·         Native and 3rd party Multipathing with Fibre and iSCSI SANs

·         VMFS performance considerations

·         VMFS scalability and reliability

Chapter 11 – Infrastructure Monitoring with vCenter Alarms

·         Alarm categories and definitions

·         Creating custom alarms and actions

·         Reviewing alarms and acknowledging them

·         Configure vCenter so it can send E-mail and SNMP alerts

·         Work with alarm conditions, triggers and actions

·         Identify most useful alarms to review and enable

Chapter 12 – Resource Management and Resource Pools

·         Delegate resources in bulk using Resource Pools

·         How ESX delivers resources to VMs

·         Shares, Reservations and Limits

·         CPU resource scheduling

·         Memory resource scheduling

·         Resource Pools

Chapter 13 – VMotion Migration, Cold Migration, Storage VMotion

·         Cold Migrations to new ESX hosts, datastores

·         Hot Migrations with VMotion

·         VMotion requirements and dependencies

·         How VMotion works – detailed explanation

·         How to test ESXi hosts and VMs for VMotion compatibility

·         Troubleshooting VMotion

·         Storage VMotion for hot VM disk migrations

Chapter 14 – Distributed Resource Scheduling Load Balanced Clusters

·         CPU and Memory resource balanced clusters with VMware Distributed Resource Scheduler

·         Resource balanced clusters with VMware Distributed Resource Scheduler

·         DRS Cluster configuration and tuning

·         Per-VM cluster policy overrides

·         Learn the features and benefits of DRS Power Management

Chapter 15 – Failure Recovery with High Availability Clusters

·         High Availability options to minimize unplanned down time

·         VMware High Availability clusters

·         How VMware HA protects against ESXi host, storage network and SAN volume failures

·         Introduction to VMware Fault Tolerance

Chapter 16 – Patch Management with VMware Update Manager

·         Configure and enable VMware Update Manager

·         Establishing a patch baseline

·         Verifying compliance and patching ESXi hosts

Chapter 17 – Managing Scalability and Performance

·         VMkernel CPU and memory resource management mechanisms

·         Tuning VM storage I/O performance

·         Identifying and resolving resource contention

·         Monitoring VM and ESX host performance

·         Performance and capacity planning strategies

Chapter 18 – Final Thoughts

·         Consolidation guidelines for VMs and Storage

·         Determining which workloads to consolidate

·         Other considerations

This class can be customized to meet your unique training and delivery needs, including:

·         On-site delivery at your facility

·         Custom timetables including 3-day rapid delivery boot-camps

·         Content and Lab customization to meet your unique training needs

·         Distance training

·         Mentoring, implementation planning and assistance

Contact your NCTS Corporation representative for additional information.

Course Duration:  16 Hours / 2 Day / Instructor Led

Course Outline:

Upon completion of this course students will understand:

·         Define Confined Space and Permit-Required Confined Space

·         Give detailed examples of situations, materials and activities that create hazards in a sample Confined Space scenario

·         List the four methods used to complete Confined Space work

·         Correctly complete Confined Space Entry Safety Checklist

·         Explain the key requirements of Confined Space Entry

·         Describe the major responsibilities of contractors working in Permit-Required Confined Spaces

·         Understand Confined Space Communication

·         Learn Confined Space Rescue requirements

Requirements:

None

Resources:

None

Evaluation:

Generated testing at end of the course. Students to receive 70%

NCTS Courses can be customized.

Course Duration:  1 Day (8 hours)

Course Topics:

·         Introduction to OSHA

·         OSH Act

·         Inspections

·         Citations, and Penalties

·         Safety and Health

·         Emergency Action Plans

·         Fire Prevention Plans

·         Hazard Communication

NCTS Courses can be customized.

Course Duration:

Customizable to skill level and desired outcome

Suggested - 4 weeks/ 3 days a week at 5 hours/day for a total of 60 hrs

Course Objectives:

-        Industrial sewing machine basics

-        Quality basics of stitching & fabric

-        Industrial sewing terminology

-        Employers’ expectations and work place conduct

 Required Text: A packet of reading materials, a binder, and worksheets will be provided.

Supplies: Company to provide material, equipment and supplies.

Evaluations: Students will learn and exhibit a variety of skills and practices. We will end each week by having student evaluations based off of the list below.

 -        Safety

-        Thread machine

-        Change bobbins

-        Change needles

-        Control machine

-        Ergonomics

-        Methods understanding

-        Quality

-        Pace

-        Comprehension

Lab Exercises:

• Lecture, demonstration of techniques, creating samples of techniques; seams, stitches and finishes as well as larger sewing assembly projects.

• Students will receive a Grading Rubric for samples and projects. All samples are due at the end of each class day they were assigned.

• Students will be graded individually on samples/projects and when working on a group assembly project will graded as a group.

• The class will be timed on techniques during the week and instructors will record technique, time, quality of work, and percentage finished on the Time Sheet. For example: Curved stitch /2 minutes/ stitch is on stitch line from beginning to end/100% complete. By the end of the course the student will see their progress in speed and quality.

Course Outline:

Upon completion of this module the trainee will be able to:

·         Show different type of industries that sewing is used in.

·         Show different applications in each industry.

·         Show different types of machines and their uses.

·         Demonstrate target machine in intended use.

·         Show basic features on intended machines.

·         Show How to thread intended machines.

·         Show basic problem shooting on intended machine.

·         Teach how to change bobbins on Intended machines.

·         Administer sewing practice on intended machine.

·         Slowly increase the difficulty of the sewing practice on intended machines.

·         Evaluate and critique each practice step.

·         Demonstrate the pieces that customer want the sewers to become proficient at.

·         Sew similar samples of the different seams involved in the final product.

NCTS Courses can be customized. Add, delete, or adjust content or length of the course to meet the needs of your company.

Course Duration: 2 Days (16 hours)

Course Objective:

Upon completion of this course, the participant will know and understand how to:

·         Organize a large scope of work into an efficient program with all required elements integrated in a manner that increases the probability of good results.

·         Ensure that the critical success factors are in place for a program.

·         Follow a systematic approach for establishing and managing a program that is consistent with both the standard and best practices.

·         Effectively manage risk in a program.

·         Deal with the wide range of stakeholders associated with a program.

·         Handle issues, escalation, risk and governance of a program.

·         Expertly identify and deliver program and project benefits.

Course Outline:

1)      Strategic Program Management

a)      Initial program assessment

b)      high-level road mapping

c)      program mission statement

d)      program objectives aligned to organization’s strategic plan

e)      organizational benefits

i)        financial

ii)      nonfinancial

iii)    maximization

f)       program approval

g)      integration opportunities and needs

2)      Program Life Cycle

a)      Initiating

i)        program charter

ii)      high-level program scope statements

iii)    high-level milestone plan

iv)    accountability matrix

v)      standard measurement criteria

vi)    program kick-off

b)      Planning

i)        detailed program scope statement

ii)      program WBS

iii)    optimized program management plan and schedule

iv)    PMIS

v)      project-level issues (monitoring and escalating)

vi)    transition/integration/closure plan

vii)   KPIs and BCS

viii) key human resources

c)      Executing

i)        constituent projects

ii)      standards, resources, infrastructure, tools and processes

iii)    communication feedback process

iv)    training, coaching, mentoring and recognition

v)      performance evaluation

vi)    execute plans as needed

vii)   project and program data

viii) evaluate status

ix)     closure of constituent projects

d)      Controlling

i)        variances and trends

ii)      corrective actions and updates

iii)    program-level issues

iv)    change management

v)      impact assessments

vi)    risk management

e)      Closing

i)        program performance analysis report

ii)      stakeholder approval

iii)    transition or close

iv)    post-review meeting

v)      lessons-learned and best practices

3)      Benefits Management

a)      Benefits realization plan

b)      Synergies and efficiencies

c)      Sustainment plan

d)      Metrics

e)      Close/transition/integration of constituent projects

f)       Benefit register

g)      Transition plan

4)      Stakeholder Management

a)      Stakeholder matrix

b)      Stakeholder analysis

c)      Stakeholder support

d)      Program Manager visibility

e)      Stakeholder communications

f)       Stakeholder risk

g)      Relationship building

5)      Governance

a)      Program and project management standards and structure

b)      Governance model structure

c)      Authorizations and approvals

d)      KPIs

e)      PMIS

f)       Risk management

g)      Escalation policies and procedures

h)      Information repository

i)        Lessons learned

j)        Strategic objective alignment

k)      Program integration management plan

NCTS Courses can be customized. Add, delete, or adjust content or length of the course to meet the needs of your company.

Course Duration: 2 Days (16 hours)

Course Objectives:

Participants will gain knowledge and practices in the following:

·         The Procurement Life Cycle Management

·         Supplier Management and Its Importance in Organizational Success

·         Buyer-Supplier Commitments

·         Supplier Relationship Management

·         Performance Management

·         Supplier Evaluation Process

·         Improvement and Development Initiatives

·         Best Practices in Choosing Suppliers

·         Steps in Motivating and Strengthening Supplier Relationships

·         Managing Tactical and Strategic Supply Relationships

Course topics:

Phase 1: Laying the Groundwork

·         Supplier/vendor management defined

·         Importance of the supply base in supporting the buying organization’s success

·         Suppliers’ role in the buying organization’s core competencies, critical success factors, business model, vision, mission, objectives, goals, and challenges

·         The procurement life cycle

·         Integration of suppliers and the procurement life cycle

·         Steps in managing the procurement life cycle

·         Case studies in the impact of the supply base on organizational profits and revenue growth

·         Terminology

Phase 2: The Three Pillars for Successful Supplier Management

·         Overview of Commitments, Relationships, Metrics

·         Success Stories

·         Challenges

·         Learning Lessons and Case Studies in Applying the Three Pillars

·         Protocols

·         Change Management

Phase 3: Commitments

·         The Importance of Early Purchasing and Supplier Involvement in Supply Decisions

·         Sourcing Initiatives

·         Supply Base Intelligence

·         Supplier Selection Process

·         The Right Selection Criteria

·         Request for Bids and Proposal Success

·         Terms and Conditions

·         Types of Contracts

·         Uniform Commercial Code and Common Law

·         The Business Relationship and Organizational Knowledge and Understanding

·         The Right Supplier for the Right Product/Service

·         The Expectation Meeting

·         The Groundwork for Success – Protocols

·         Communication Process

·         Change Processes

·         Steps in Being a Buyer of Choice

 Phase 4: Relationship Management

·         Supplier Relationship Management Defined

·         Terminology

·         Selection of the Type of Relationship

·         Arms’ Length

·         Partnerships

·         Types of Alliances

·         Supply Base Intelligence

·         Supplier Segmentation – Acquisition, Multiple, Leverage, Strategic

·         Strategic Management of Supplier Segments

·         Level of Coordination and Collaboration

·         Supplier Evaluation Process

o   Traditional

o   Categorical

o   Cost Ratio

·         Certification of Suppliers

·         Collaborative Efforts and Development

·         Steps in Identifying Supplier Management Initiatives for Supply Base Segments

·         The Implementation of a Supplier Relationship Management Program

·         Steps in a Continuous Improvement Process

Phase 5: What Gets Measured Gets Fixed

·         The Importance of Metrics in Supplier Selection, Development, and Management

·         Performance Management Defined

·         Terminology

·         Case Studies on the Impact of Performance Management

·         Metrics Used in Supplier Selection, Development, and Management

o   On-time Delivery

o   Conformance

o   Responsiveness

o   Green Initiatives

o   Technology

o   Value-added Impact

o   Pricing

o   Documentation

o   Problem-Solving

o   Continuous Improvement

o   Growth

o   Financial

·         Steps in Selecting the Right Metrics

·         Practices in Matching Metrics to Organizational Goals and Objectives

·         Steps in Setting up Metrics

·         Steps in Managing and Using the Metric for Improvement

·         Case Studies

NCTS Courses are customizable by content, length of course and format delivery.

Course Duration: 2 day (8 hours per day)

Course Topics:

Segment 1: Ethical Considerations

• Definition of Ethics

• Ethical Behavior

• The Importance of Ethics in an organization

• Organizational Policies

• Perceptions

• Responsibilities to the Employer

• Conflict of Interest

• Confidential Information

• Sharp Practices

• Gifts, Gratuities

• Reciprocity

• Internal Relationships

• Supplier Relationships

• Small, Disadvantaged, and Minority-Owned Businesses

• Samples, Prototypes, and Other Pre-Order Efforts

• The ISM Principles and Guidelines for Ethical Supply Management Professionals

   

Segment 2: Social Responsibility 

• Safety

• Environment

• Human Rights

• Ethics

• Financial

• Community

• Law

   

Segment 3: Purchasing Law 

• The Uniform Commercial Law (UCC)

• Common Law and the Service Buy

• United Nations Convention for the International Sale of Goods (CISG)

• Evolution of the UCC

• The Purchase Order Contract – Mutual Assent, Consideration, Competent Parties, Legal Purpose

• Purchase Order vs Contract

• The Law of Agency

• Anti-Trust Laws

• Statute of Fraud

• Law of Estoppel

• The Laws of Warranties

• Electronic Commerce

• Inspection, Acceptance, and Rejection of Goods

• Cancellation, Termination, and Suspension

• Damages

• Breach of Contract

• Just-in-Time Contracts

• Forms of Resolution

• Terms and Conditions

• Authority of the Supplier’s Representative

 Course Presentation:

 Workbook, slides, white papers, practices, youtubes, UCC, and case studies

NCTS Courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day

Course Modules covered:

·         Purchasing Basics

·         Purchasing Strategy

·         Sourcing Database

·         Bid Evaluation Processes Negotiations and Bid Selection Terms and Conditions

·         Supplier Qualification

·         Purchase Requisition vs Purchase Order

·         Master Agreements Service Agreement types Consignment Inducements

·         Penalties Enforcement Implementation Verification Processes

·         Process Mapping of Current State Purchasing Process

·         Lean Practices

·         Metrics

·         Audit Processes

·         Process Mapping of Future State Purchasing Process

·         Path forward

NCTS Courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day

Performance Objective:

Upon completion of this module the trainees will have an understanding of OSHA, the importance of individual safety awareness, the workings of a safety committee, safety inspections, and accident investigation.  Trainees will also enforce company safety rules and understand the importance of leading by example.

Learning Objectives:

Upon completion of this module the trainee will be able to:

• Define OSHA and its mission

• Instill a safety awareness in employees

• Promote a safety culture within the entire organization

• Understand the purpose and importance of personal protective equipment, lockout/tagout, and machine guarding

• Identify exit routes and understand the importance of fire safety

• Understand hazard communication and explain an MSDS/SDS

• Explain the potential risks of bloodborne pathogens and define “Universal Precautions”

• Understand safety committee purpose and operation

• Perform a safety inspection

• Recognize and correct potential safety issues

  • Housekeeping

  • PPE

  • Back and lifting safety

  • Forklift and pedestrian safety

  • Ergonomics

• Enforce company safety rules

• Communicate with management and labor

• Model safe work behaviors

• Understand methods of conducting a safety meeting

• Understand the importance of safety related training

• Understand how to perform accident investigation

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 days (16 Hours)

Course Objectives:

Upon completion of this course, the participant will:

• Recognize what worker rights are protected under OSHA

• Recognize what responsibilities an employer has under OSHA

• Identify major fall hazards

• Identify common caught-in or -between hazards

• Identify common struck-by hazards

• Identify types of electrocution hazards

• Identify ways to select appropriate PPE and lifesaving equipment

• Identify major health hazards common to the construction industry

• Recognize how to protect oneself from material handling hazards

• Identify major hand & power tool hazards

• Recognize role of the workforce in improving the current culture

• Recognize the role of management in improving the current culture

Course Content:

Introduction to OSHA

• Explain worker rights under OSHA

• Discuss employer responsibilities under OSHA

• Understand how OSHA inspections are conducted

Focus Four Hazards:

Identify, describe and protect yourself from each of the following Focus Four Hazards:

• Fall Hazards

• Electrocution Hazards

• Caught-In or -Between Hazards

• Struck-By Hazards

Personal Protective Equipment (PPE):

• Describe types of hazards that require PPE Lifesaving Equipment

• Identify and select appropriate PPE Lifesaving Equipment

• Protect yourself from Safety & Health hazards

Health Hazards in Construction:

• Identify major health hazards common to the construction industry

• Describe acute and chronic health hazards

• Protect yourself from safety and health hazards

Materials Handling, Storage and Use:

• Identify material handling hazards on the job site

• Describe common types of material handling hazards

• Protect yourself from material handling hazards

Hand Tools and Power Tools:

• Identify and describe types of hand and power tool hazards

• Protect yourself from hand and power tool hazards

Leading Cultural Change:

• Identify cultural challenges that exist in construction

• Describe ways to use strong safety leadership and positive recognition to affect positive change

• Protect yourself by recognizing negative safety culture

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8Hr)

Course Topics:

• Introduction to Lean

• Value & Waste

• Lean Principles

• Lean Manufacturing Framework (TPS)

• Stability

• Standardization

• Just-In-Time

• Jidoka

• Employee Involvement

• Value Stream Mapping

• Problem Solving

• Lean Implementation

• Role of Lean Leadership

• Developing "Kaizen Eyes"

• Critical Success Factors

Course Objectives:

As a result of this course, participants should be able to:

• Explain how Lean principles and practices improve business performance

• Describe the Lean philosophy and approach to continuous improvement

• Define value and waste

• Identify key Lean tools and techniques for waste elimination

• Describe the process of Lean implementation

• Explain the role of Lean leadership

• Identify the critical success factors

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 8 hours

Course Objectives:

At the end of this workshop, participants should be able to:

• Understand how to develop leadership qualities

• Know how to delegate effectively

• Choose inspirational and engaging tasks for yourself and others

• Use wisdom and understanding to lead others

• Identify the roles of your team

• Learn how to trust others and earn their trust.

Course Outline:

Is it Better to be Loved or Feared?

• The Case for Fear

• The Case for Love

• The Case against Either

• The Middle Ground

Leadership as Service

• Top-down Hierarchies

• A Lateral Perspective

• Know Your Employees

• Genuine Empathy and the Power to Lead

Leadership by Design

• Begin with the End in Mind

• Setting Goals

• Determining Values

• A Mission Statement

Understanding Motivation

• Dramatism

• The Pentad

• Guilt and Redemption

• Identification

Constructive Criticism

• What are Your Intentions?

• A Positive Vision of Success

• Feedback Sandwich

• Following up (versus Badgering)

The Importance of Tone

• Lighting a Fire

• Calming a Storm

• Adult versus Parent

• Changing the Script

Trusting Your Team

• Dangers of Micromanaging

• Delegation and Anxiety

• Aces in Their Places

• Celebrating Success

Earning the Trust of Your Team

• Honesty

• Reliability

• Availability

• Openness

Building and Reinforcing Your Team

• Identifying Team Strengths and Weaknesses

• Identify Team Roles

• Design Exercises with Specific Goals

• What to Avoid

You are the Boss of You

• What Kind of Person Would You Follow?

• Self-Awareness

• Self-Improvement

• Keeping Your Balance

Wrap Up

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Days (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

·         Define APQP and explain how it is used to ensure that customer requirements are understood and effectively used to improve product quality

·         Compare and contrast design and process FMEA’s

·         Explain the purpose, benefits and objectives of FMEA     

·         Develop and complete a FMEA

·         Define SPC and explain what it means to be “in control” 

·         Define the purpose of a control chart and explain how it is used to improve stability,  predictability and consistency in our processes

·         Describe what actions should be taken when signaled by the control chart

·         Describe attribute and variable data and explain how MSA is applied to both

·         Describe and apply techniques used to reduce measurement system variation (gage R&R, attribute agreement analysis)

·         Plan, conduct, and report on a gage R&R

·         Plan, conduct and report on an attribute agreement analysis

·         Explain how PPAP is used to verify and validate both product and process performance

·         Assess a suppliers quality performance based on PPAP 

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 hours)

Course Objectives:

As a result of this workshop, participants should be able to:

·        Describe continuous improvement and explain why it is easier said than done

·         Define Lean and recognize how it used as a road map to excellence

·         Define 5S and describe how it is used to improve workplace organization, cleanliness & safety

·         Participate in a 5S event

·         Maintain and continually improve workplace organization, cleanliness & safety through a 5S process

  NCTS courses can be customized by content, length of course and format delivery.

Course Duration: 40 Hours

Course Objectives:

·         Apply PMI-recognized project management tools, techniques and methods to the five process groups

·         Comprehend and appreciate PMI methodologies and definitions

·         Demonstrate project management skills as a professional level

·         Appreciate and manage the triple constraints with respect to project performance

·         Exhibit the essential skills necessary for project managers

·         Evaluate the importance of effective management for the project life cycle

·         Apply methods, tools and techniques

·         Demonstrate the core project management competencies

·         Be comfortable with the examination format and typical question styles

Course Outline:

1.      Getting Started

a.      Course Materials

b.      Course Delivery Strategy

2.      PMP Exam Preparation

a.      Certification Process

b.      PMP Exam Timeline

c.       Certification Cycle

d.      PMP Eligibility Requirements

e.      Exam Domains

3.      PM Framework

a.      Process Groups

b.      Knowledge Areas

c.       Organizational Process Assets

d.      Enterprise Environmental Factors

e.      PM Cross-Cutting Skills

f.        Code of Ethics & Professional Conduct

g.      Expert Judgment

4.      Integration

a.      Business Case

b.      Project Selection Methods

c.       Project Charter

d.      Project Management Plan

e.      Direct & Manage Project Work

f.        Monitor & Control Project Work

5.      Stakeholders

a.      Identify Stakeholders

b.      Plan Stakeholder Management

c.       Manage Stakeholder Engagement

d.      Control Stakeholder Engagement

6.      Communication

a.      Plan Communications Management

b.      Manage Communications

c.       Control Communications

7.      Scope

a.      Plan Scope Management

b.      Collect Requirements

c.       Define Scope

d.      Create WBS

e.      Validate Scope

f.        Control Scope

8.      Schedule

a.      Plan Schedule Management

b.      Define Activities

c.       Sequence Activities

d.      Estimate Activity Durations

e.      Develop Schedule

f.        Control Schedule

9.      Resources

a.      Plan Resource Management

b.      Estimate Activity Resources

c.       Acquire Resources

d.      Develop Team

e.      Manage Team

f.        Control Resources

10.  Cost

a.      Plan Cost Management

b.      Estimate Costs

c.       Determine Budget

d.      Control Costs

11.  Quality

a.      Plan Quality Management

b.      Manage Quality

c.       Control Quality

12.  Risk

a.      Plan Risk Management

b.      Identify Risk

c.       Perform Qualitative Risk Analysis

d.      Perform Quantitative Risk Analysis

e.      Plan Risk Responses

f.        Implement Risk Responses

g.      Monitor Risks

13.  Procurement

a.      Plan Procurement Management

b.      Conduct Procurements

c.       Control Procurements

14.  Knowledge Review

a.      Focus Areas for Study

b.      Quiz

c.       Exam Simulation

Course Duration: 8 hours

Course Objectives:

·         Identify hazards and risks

·         Manage risk to deliver initiatives that meet stakeholder needs

·         Apply templates and matrix to risk management plans

·         Leverage qualitative risk-analysis process to guide your risk management decisions

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day (16 Hours)

Course Objectives:    

As a result of this workshop participants should be able to:

• Use a structured process for problem solving, i.e. 8D

• Explain how various functions within an organization contribute to problem-solving

• Utilize a variety of useful tools and techniques which help during problem-solving

• Explain how team problem solving is used to enhance teamwork

• Describe the importance of corrective action and management of problem-solving activities.

Course Content:        

• What is 8D Problem Solving

• Roles & Responsibilities

• Concept of Variation, common versus special cause

• 8D Problem Solving Process

  • D0 Prepare for the process

  • D1 Use a team approach

  • D2 Describe the problem

  • D3 Implement and verify containment activity

  • D4 Define root cause

  • D5 Develop permanent corrective actions

  • D6 Implement and verify corrective actions

  • D7 Prevent recurrence

  • D8 Congratulate your team

• Problem Solving Tools & Techniques (3L5WHY, Run chart, Pareto analysis, Cause & Effect, Process flow, Histogram, Scatter diagram, Control chart, NGT, Multi-voting, etc.)

NCTS courses are customizable by content, length of course and format delivery.

Course Duration:  5 Days (40 hours)

Course Objectives:

As a result of this course participants should be able to:

·         Define the DMAIC process and explain how it is used reduce variation and improve quality

·         Define a Six Sigma project opportunity.

·         Measure a process utilizing Six Sigma techniques.

·         Analyze measurement results utilizing basic statistical concepts.

·         Apply Six Sigma techniques in the course of performance improvement work.

·         Transition successful project outcomes to managers that will take on responsibility for monitoring and controlling process performance

Course Topics

·         Six Sigma overview

·         Project selection for Green Belts

·         Project team selection

·         Project and team management tools and parameters

·         Project definition

·         Full project charter development

·         Process mapping

·         Process discovery

·         Stability and capability

·         Project measurement criteria

·         Project scoping

·         Understanding customer requirements (CTQs)

·         Supplier-Input-Process-Output-Customer (SIPOC)

·         Variation – common versus special cause

·         Measurement systems analysis

·         Root cause analysis

·         Hypothesis testing

·         Correlation and regression

·         Analysis of variance (ANOVA)

·         Cause & effect matrix

·         Multi-vari analysis

·         Piloting and implementation

·         Statistical process control

·         Pre-control

·         Control plans

·         Mistake proofing

·         Green Belt project

·         DMAIC roadmap

·         Improvement plans and techniques

·         Cultural assessment tool review

·         Control strategies

·         Transition of improvements to management oversight

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 4 Hour Refresher

Course Content:

• Hazardous Waste identification review

• On-site management

• On-site storage options

• Managing universal waste and used oil

• Review of essential Land Disposal Restriction (LDR) requirements

• Emergency preparedness

• Recordkeeping and reporting

• EPA rules for the Hazardous Waste Manifest

• Review of major RCRA updates under EPA’s RCRA “Generator Improvements Rule”

• Use, inspection, repairs of facility emergency equipment,

• Communications and alarm systems,

• Response actions for fires and explosions,

• Response actions for “contamination incidents”.

• Shutdown of operations 

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 4 Days (32 Hours)

Course Objectives:

• Understand the connection between leaders and employee retention

• Understand key concepts behind staff retention strategy

• Apply a working model for retention strategy

• Learn and apply transformational leadership techniques

• Best practices for developing a culture to maximize employee commitment

• Establish hiring practices and creating compensation packages to attract a new audience

• Develop mentorship and career development plans

Course Outline:

1. Leveraging Leadership to Keep Quality Employees

a. Transformational leadership

b. Authentic leadership

c. Leadership methodologies

d. Solutions to leadership challenges

e. Generational values and their impact

2. Maximizing Employee Commitment through Cultural Change

a. Strategies to grow internal leadership

b. Avoiding dated concepts

c. Leadership assessment and personal styles

d. Coaching leaders

e. Creative thinking and openness to new concepts

3. Recruitment and Welcoming Practices to Ensure Employee Engagement

a. Leaders’ roles in culture

b. Using culture to attract talent

c. Ensuring team fit through candidate selection techniques

d. Creating mentorship programs throughout the company

e. Career development programs that retain employees

4. Practical Applications for Designing and Executing a Plan for Change

a. Pulling it all together

b. How to lead change of this magnitude

c. Leading change agents throughout the organization

NCTS courses are customizable by content, length of course and format delivery.

DURATION:     32 Hours – (8-hour sessions over 4 weeks)     

1.      Module Description:   Office Politics for Mangers                   

 Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. Working together as a team is incredibly important for the organization and every employee. Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and are more successful and productive.

 Learning Objectives:

• Understand the purpose and benefits of office politics.

• Setting boundaries and ground rules for new employees.

• Learn to interact and influence among colleagues.

• Learn how to manage various personality types in the office.

• Determine how to gain support and effectively network.

• Recognize how you are a part of a group and how you function.

2.      Module Description:   Building Cohesive Teams

 Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This one-day course can help participants get there!

The course will focus on using diversity to build a better, more innovative and productive team. The diversity discussed will be in the form of culture, gender, religion, generation, etc. Techniques to evaluate team members’ bias and understand how differences build creativity will be explored.

 Learning Objectives:

·         The value of working as a team

·         Ways to develop team norms, ground rules and team contracts

·         How to identify one’s own team player style and how to use it to improve interactions and communications with team members

·         Techniques for building trust

·         Stages of team development and how to help a team move through them

·         Critical role communication skills play in building and maintaining a team atmosphere

·         Methods for teams to collaborate and grow in a team setting

·         Leverage diversity for innovative teams

3.      Module Description:   Coaching for First-time Supervisors

This workshop focuses on how to better coach your employees to a higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

An easy-to-understand coaching model taught in this workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees to better a performance.

Learning Objectives:

·         Define coaching, mentoring and the GROW model.

·         Identify and set appropriate goals using the SMART technique of goal setting.

·         Identify the steps necessary in defining the current state or reality of your employee’s situation.

·         Identify the steps needed in defining options for your employee and turn them into a preliminary plan.

·          Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.

·         Identify the benefits of building and fostering trust with your employee.

·         Identify the steps in giving effective feedback while maintaining trust.

·         Identify and overcoming common obstacles to the growth and development of your employee.

·         Identify when the coaching is at an end and transitioning your employee to other growth opportunities.

·         Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.

4.      Module Description:   Conducting Employee Performance Evaluation

 An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Employee Performance Evaluation workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Learning Objectives:

• Understand the process of conducting an annual review.

• Determine the categories for an annual review.

• Know the mistakes managers make during an annual review.

• Understand the concept of pay for performance.

• Know how to tie employee compensation to firm-wide returns.

• Know the value of employee communication.

• Gauge employees’ happiness.

NCTS courses are customizable by content, length of course and format delivery.

Additional Modules to consider to modify this course or topics to build another 2 - 4 Day Course.

• Building Collaborative Relationships with Your Peers

• Business Acumen

• Civility in the Workplace

• Conflict Management

• Conflict Management Workshop

• Conquering Stress and Anxiety through Mind/Body Awareness

• Creative Problem-Solving and Decision-Making

• Critical Thinking and Creative Problem-Solving

• Cultural Competency

• Customer Satisfaction: Excellence in Dealing with Emotional Behavior

• Dealing with Difficult People

• Developing Corporate Behavior

• Digital Citizenship

• Diversity Awareness Workshop

• Effective Problem Solving

• Emotional Intelligence

• Entrepreneurial Spirit: Operational Ownership Establishing Performance

• Five Star Customer Service Excellence

• Front-line Leadership

• Fundamentals for Production: Front-line Leader Tool Set

• Generation Gaps

• Goal Setting and Getting Things Done

• Improving Mindfulness

• Maintaining a Positive and Proactive Attitude

• Managing Skills for Non-Managers

• Managing Workplace Anxiety

• Managing Your Career for Short and Long Term

• Networking Within the Company

• Organizational Skills

• Personal Effectiveness through Emotional Intelligence

• Personal Productivity

• Powerful Presentations

• Practical Time and Workload Management

• Problem Solving and Decision Making

• Public Speaking

• Safety in the Workplace

• Self-Leadership

• Social Intelligence

• Stress Management

• Telephone Etiquette

• Telephone Skills for Superior Customer Satisfaction

• Thriving in a Time of Change: Tools for Working in a Changing Organization

• Thriving on Change

• Time and Stress Management Workshop

• Universal Safety Practices

• Women in Leadership

• Workplace Diversity

• Workplace Harassment

• Workplace Violence

Course Duration: 16 hours

Learning Objectives:

·         Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

·         Understand, use and manage your emotions.

·         Verbally communicate with others.

·         Successfully communicate with others in a non-verbal manner.

·         Identify the benefits of emotional intelligence.

·         Relate emotional intelligence to the workplace.

·         Balance optimism and pessimism.

·         Effectively impact others.

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

2.      Module Two: What is Emotional Intelligence?

a.      Self-Management

b.      Self-Awareness

c.       Self-Regulation

d.      Self-Motivation

e.      Empathy

f.        Case Study

g.      Module Two: Review Questions

3.      Module Three: Skills in Emotional Intelligence

a.      How to Accurately Perceive Emotions

b.      Use Emotions to Facilitate Thinking

c.       Manage Emotions

d.      Case Study

e.      Module Three: Review Questions

4.      Module Four: Verbal Communication Skills

a.      Focused Listening

b.      Asking Questions

c.       Communicating with Flexibility and Authenticity

d.      Case Study

e.      Module Four: Review Questions

5.      Module Five: Non-Verbal Communication Skills

a.      Body Language

b.      It’s Not What You Say, It’s How You Say It

c.       Case Study

d.      Module Five: Review Questions

6.      Module Six: Social Management and Responsibility

a.      Benefits of Emotional Intelligence

b.      Articulate your Emotions Using Language

c.       Case Study

d.      Module Six: Review Questions

7.      Module Seven: Tools to Regulate Your Emotions

a.      Seeing the Other Side

b.      Self-Management and Self-Awareness

c.       Giving in Without Giving Up

d.      Case Study

e.      Module Seven: Review Questions

8.      Module Eight: Gaining Control

a.      Using Coping Thoughts

b.      Using Relaxation Techniques

c.       Bringing it All Together

d.      Case Study

e.      Module Eight: Review Questions

9.      Module Nine: Business Practices (I)

a.      Understand Emotions and How to Manage Them in the Workplace

b.      Role of Emotional Intelligence at Work

c.       Disagreeing Constructively

d.      Case Study

e.      Module Nine: Review Questions

10.  Module Ten: Business Practices (II)

a.      Optimism

b.      Pessimism

c.       The Balance Between Optimism and Pessimism

d.      Case Study

e.      Module Ten: Review Questions

11.  Module Eleven: Making an Impact

a.      Creating a Powerful First Impression

b.      Assessing a Situation

c.       Being Zealous without Being Offensive

d.      Case Study

e.      Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

b.      Lessons Learned

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days

Course Objectives:    

As a result of this workshop participants should be able to:

• Explain why continuous improvement is needed and why it is easier said than done

• List advantages of A3 Problem Solving and describe how it is used to eliminate waste and reduce variation

• Distinguish between value added and non-value added activities

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days

Course Objectives:    

As a result of this workshop participants should be able to:

• Describe value and explain how the elimination of waste contributes to customer satisfaction

• Distinguish between value added and non-value-added activities

• Complete a current state value stream map on an actual work-related process

• Apply Lean principles to prepare a future state value stream map

• Prepare and present a value stream plan

NCTS courses are customizable by content, length of course and format delivery.

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 4 Days

Training Location: Local Co-Working Space or Your Facility

Course Outline:    

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Days

Training Location: Local Co-Working Space or Your Facility

Course Objectives:    

As a result of this workshop participants should be able to:

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Days

Training Location: Local Co-Working Space or Your Facility

The training facility should have an adequate technical training room, and also have the bandwidth to set-up the classroom as needed.

Course Objectives:

After completing this course, students will be able to:

•Manage the Application Life Cycle

•Build the User Interface by Using HTML5

•Format the User Interface by Using CSS

•Code by Using JavaScript

Course Outline:

Module 1: Managing the Application Life Cycle 

Module 2: Building the User Interface by Using HTML5: Text, Graphics, and Media

Module 3: Building the User Interface by Using HTML5: Organization, Input, and Validation 

Module 4: Understanding CSS Essentials: Content Flow, Positioning, and Styling 

Module 5: Understanding CSS Essentials: Layouts 

Module 6: Managing Text Flow by Using CSS 

Module 7: Managing the Graphical Interface by Using CSS 

Module 8: Understanding JavaScript and Coding Essentials 

Module 9: Creating Animations, Working with Graphics, and Accessing Data 

Module 10: JavaScript Coding for the Touch Interface, Device and Operating System Resources, and More

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days

Training Location: Local Co-Working Space or Your Facility

The training facility should have an adequate technical training room, and also have the bandwidth to set-up the classroom as needed.

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 hour days)

Training Location: Local Co-Working Space or Your Facility

The training facility should have an adequate technical training room, and also have the bandwidth to set-up the classroom as needed.

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 hour days)

Course Objectives:

As a result of this workshop, participants should be able to:

·         Describe continuous improvement and explain why it is easier said than done

·         Define Lean and recognize how it used as a road map to excellence

·         Define 5S and describe how it is used to improve workplace organization, cleanliness & safety

·         Participate in a 5S event

·         Maintain and continually improve workplace organization, cleanliness & safety through a 5S process

Training Location: Local Co-Working Space or Your Facility

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 hour days)

Course Objectives:

As a result of this workshop, participants should be able to:

Identify the 8 pillars of TPM

• Define overall equipment effectivenes

• Reduce unnecessary downtime due to breakdowns, minor stoppages, and quality problems.

• Describe the primary benefits gained from total productive maintenance

NCTS courses are customizable by content, length of course and format delivery.

Basically, standardized work consists of three elements:

· Takt time, which is the rate at which products must be made in a process to meet customer demand.

· The precise work sequence in which an operator performs tasks within takt time.

· The standard inventory, including units in machines, required to keep the process operating smoothly.

Establishing standardized work relies on collecting and recording data on a few forms. These forms are used by engineers and front-line supervisors to design the process and by operators to make improvements in their own jobs. In this workshop, you'll learn how to use these forms and why it will be difficult to make your lean implementations "stick" without standardized work.

Course Duration: 2 Days (8 hour days)

Course Objectives:

As a result of this workshop participants should be able to:

• Use a structured process for problem solving, i.e. 8D

• Explain how various functions within an organization contribute to problem-solving

• Utilize a variety of useful tools and techniques which help during problem-solving

• Explain how team problem solving is used to enhance teamwork

• Describe the importance of corrective action and management of problem-solving activities.

Course Content:

• What is 8D Problem Solving

• Roles & Responsibilities

• Concept of Variation, common versus special cause

• 8D Problem Solving Process

o D0 Prepare for the process

o D1 Use a team approach

o D2 Describe the problem

o D3 Implement and verify containment activity

o D4 Define root cause

o D5 Develop permanent corrective actions

o D6 Implement and verify corrective actions

o D7 Prevent recurrence

o D8 Congratulate your team

• Problem Solving Tools & Techniques (3L5WHY, Run chart, Pareto analysis, Cause & Effect, Process flow, Histogram, Scatter diagram, Control chart, NGT, Multi-voting, etc.)

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 hour days)

Course Objectives:

As a result of this course participants should be able to:

·         Describe the Six Sigma philosophy and methodology and explain how it is used to improve customer satisfaction, outcomes and overall performance

·         Apply Six Sigma techniques in the course of performance improvement work.

·         Participate with a Six Sigma team to make break through improvements

·         Transition successful project outcomes to daily activities to help the company “hold the gains!”

Course Topics: 

·         Six Sigma overview

·         Six Sigma roles & responsibilities

·         The DMAIC process approach

·         Defining successful projects

·         Process mapping

·         Problem solving tools (run chart, Pareto chart, process flow, cause and effect, histogram, scatter diagram, control chart)

·         Project measurement criteria

·         Understanding customer (internal & external) requirements (CTQs)

·         SIPOC (Supplier-Input-Process-Output-Customer)

·         Variation – common versus special cause

·         Measurement systems and how to improve them

o   Gage R&R, attribute agreement analysis

·         Process capability (Cp, Cpk, Pp, Ppk)

·         Process analysis – tools and techniques

·         Improvement strategies, plans, tools and techniques

·         Control strategies

·         Transition of improvements to owners and team members of the process

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 hour days)

Course Objectives:

As a result of this course, participants should be able to:

·         Define visual management and describe its purpose and benefits

·         Introduce the three characteristics of visual management - self-explaining, self-regulating, and self-improving — and discuss why they are important

·         Describe the difference between visual controls and visual displays, giving examples of each

·         Sustain process improvement

·         Communicate goals and objectives

·         Attack waste and solve problems

·         Provide management and associates with instant status reporting.

 Course Topics: 

• Introduction to Visual Management

• The three characteristics of Visual Management

• Compare and contrast visual controls and visual displays

• Workplace organization through 5S

• Visual control overview

·         Process controls

·         Quality controls

·         Work controls

·         Equipment controls

·         Fixture controls

• The visual workplace

• Creating visual controls and job aids

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day (8 hour days)

Course Topics:

·         What is SMED?

·         Basics of SMED

·         The roadmap for implementation

o   Identify pilot area

o   Identify elements

o   Separate external elements

o   Convert internal elements to external

o   Streamline remaining elements

o   Accelerate progress

·         Your turn…  SMED applied

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day (8 hour days)

Course Objectives:

As a result of this training, participants should be able to:

·         Describe Lean and explain how it is used to improve overall excellence

·         List the 8 types of wastes and give examples of each

·         Define  standard work and explain how it used to establish a baseline, and how it is meant to be changed over time to improve

·         Describe a process approach to conducting a kaizen event

·         Participate is a kaizen event

·         Describe what it takes to facilitate an effective kaizen event

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Day (8 hour days)

Course Objectives:

As a result of this course, participants should be able to:

•                    Define a quality management system

•                    Identify the steps for defining, planning, organizing and scheduling necessary activities

•                    Implement an effective quality management system

•                    Conduct a base line review of an organization's current position with regard to ISO 13485:2016

•                    Describe how to audit a QMS as required by medical device directives

•                    Explain the process approach to effective auditing

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 4 Hours

Course Objectives:

·         Identify the distinct behaviors, motivations, and stressors of the four different DiSC® behavioral styles.

·         Discover your own DiSC® behavioral style.

·         Think critically about how your DiSC® behavioral style interacts with other styles in the workplace.

·         Learn skills to reduce tension and resolve conflict between team members of differing DiSC® behavioral styles.

·         Apply the People Reading technique to your team members to better meet their needs as a leader.

Course Outline:

1.    An Introduction to Personality

a.    What is personality?

b.    Values, beliefs, and behaviors

c.    The personality iceberg

d.    Personality is a pattern

2.    Discovering Your DiSC® Style

a.    History of the DiSC® model

b.    What is the DiSC® model?

c.    Understanding the behavioral styles

                                          i.    D

                                        ii.    i

                                       iii.    S

                                       iv.    C

d.    Discovering your behavioral style

                                          i.    Interpreting your dot

                                        ii.    Priorities

                                       iii.    Motivators

                                       iv.    Stressors

e.    A day in the life of each DiSC® behavioral style

3.    Understanding Other Styles

a.    Video: Galaxy Project DiSC® styles

b.    Video: Galaxy Project DiSC® motivators & stressors

c.    Video: Galaxy Project DiSC® styles in conflict

d.    Understanding other styles

                                          i.    What’s difficult

                                        ii.    What works

                                       iii.    Compare & contrast

4.    Building More Effective Relationships

a.    Working with a behavioral style that challenges you

b.    Techniques to work with the behavioral styles

                                          i.    D

                                        ii.    I

                                       iii.    S

                                       iv.    C

c.    Workplace effectiveness starts with YOU

                                          i.    Customized techniques

                                        ii.    Action plan

5.    People Reading for Leaders

a.    An introduction to People Reading

                                          i.    Benefits

                                        ii.    Pitfalls

b.    People Reading for leaders

                                          i.    Technique

                                        ii.    Skill practice

6.    Review and Reflect

a.    Content review

b.    Reflection

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hours)

Course Objectives:

·         Understand what communication is

·         Identify ways that communication can happen

·         Identify barriers to communication and how to overcome them

·         Develop their non-verbal and paraverbal communication skills

·         Use the STAR method to speak on the spot

·         Listen actively and effectively

·         Ask good questions

·         Use appreciative inquiry as a communication tool

·         Adeptly converse and network with others

·         Identify and mitigate precipitating factors

·         Establish common ground with others

·         Use “I” messages

 Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

b.      Pre-Assignment Review

2.      Module Two: The Big Picture

a.      What is Communication?

b.      How Do We Communicate?

c.       Other Factors in Communication

d.      Case Study

e.      Module Two: Review Questions

3.      Module Three: Understanding Communication Barriers

a.      An Overview of Common Barriers

b.      Language Barriers

c.       Cultural Barriers

d.      Differences in Time and Place

e.      Case Study

f.        Module Three: Review Questions

4.      Module Four: Paraverbal Communication Skills

a.      The Power of Pitch

b.      The Truth about Tone

c.       The Strength of Speed

d.      Case Study

e.      Module Four: Review Questions

5.      Module Five: Non-Verbal Communication

a.      Understanding the Mehrabian Study

b.      All About Body Language

c.       Interpreting Gestures

d.      Case Study

e.      Module Five: Review Questions

6.      Module Six: Speaking Like a STAR

a.      S = Situation

b.      T = Task

c.       A = Action

d.      R = Result

e.      Summary

f.        Case Study

g.      Module Six: Review Questions

7.      Module Seven: Listening Skills

a.      Seven Ways to Listen Better Today

b.      Understanding Active Listening

c.       Sending Good Signals to Others

d.      Case Study

e.      Module Seven: Review Questions

8.      Module Eight: Asking Good Questions

a.      Open Questions

b.      Closed Questions

c.       Probing Questions

d.      Case Study

e.      Module Eight: Review Questions

9.      Module Nine: Appreciative Inquiry

a.      The Purpose of AI

b.      The Four Stages

c.       Examples and Case Studies

d.      Case Study

e.      Module Nine: Review Questions

10.  Module Ten: Mastering the Art of Conversation

a.      Level One: Discussing General Topics

b.      Level Two: Sharing Ideas and Perspectives

c.       Level Three: Sharing Personal Experiences

d.      Our Top Networking Tips

e.      Case Study

f.        Module Ten: Review Questions

11.  Module Eleven: Advanced Communication Skills

a.      Understanding Precipitating Factors

b.      Establishing Common Ground

c.       Using “I” Messages

d.      Case Study

e.      Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hours)

Course Objectives:         

·         Understand the process of conducting an annual review.

·         Determine the categories for an annual review.

·         Know the mistakes managers make during an annual review.

·         Understand the concept of pay for performance.

·         Know how to tie employee compensation to firm-wide returns.

·         Know the value of employee communication.

·         Gauge employees’ happiness.

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

2.      Module Two: How to Conduct Annual Reviews

a.      Develop the Process

b.      Set Benchmarks Early

c.       Agreement with Set Benchmarks

d.      Hold an Effective Meeting

e.      Case Study

f.        Module Two: Review Questions

3.      Module Three: Categories for Annual Review I

a.      Company Mission and Values

b.      Customer Service and Quality Control

c.       Problem - Solving/Judgment

d.      Production

e.      Case Study

f.        Module Three: Review Questions

4.      Module Four: Categories for Annual Review II

a.      Work Style

b.      Resource Management

c.       Communications Skills

d.      Teamwork

e.      Case Study

f.        Module Four: Review Questions

5.      Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I

a.      Contrast Effect

b.      Similar-to-me Effect

c.       Halo (or horn) Effect

d.      Central Tendency

e.      Case Study

f.        Module Five: Review Questions

6.      Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II

a.      Leniency/Desire to Please

b.      First Impression Bias

c.       Rater Bias

d.      Recency Effect

e.      Case Study

f.        Module Six: Review Questions

7.      Module Seven: Successful Tips for Concept of Pay for Performance

a.      No Surprises

b.      Focus on the Basics

c.       Show Clear Disparity

d.      One for All and All for One

e.      Case Study

f.        Module Seven: Review Questions

8.      Module Eight: How to Tie Employee Compensation to Firm-Wide Returns

a.      Set Quarterly Revenue Target

b.      Set Employee Goal

c.       Conduct Quarterly Reviews

d.      Pay Out Quarterly

e.      Case Study

f.        Module Eight: Review Questions

9.      Module Nine: How to Communicate Employee Expectations Effectively

a.      Have Regular Conversations

b.      State What’s Working

c.       Be Honest

d.      Provide Mentoring

e.      Case Study

f.        Module Nine: Review Questions

10.  Module Ten: Meaningful Questions to Gauge Employee Happiness I

a.      Ask Questions Frequently

b.      How Transparent is Management?

c.       Rate Quality of Facility?

d.      Contributing Factors to Work Easier?

e.      Case Study

f.        Module Ten: Review Questions

11.  Module Eleven: Meaningful Questions to Gauge Employee Happiness II

a.      What makes you Productive?

b.      Recognition?

c.       Opportunities to Grow and Advance?

d.      Confidence in Leadership?

e.      Case Study

f.        Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hours)

Course Objectives:

·         Understand the reactions to change and how to manage them

·         See change as an essential element to continuous improvement and how to influence others to see it this way as well

·         Understand how to change negative attitudes toward change and what causes them

·         Recognizing the stages of change acceptance and how to navigate through them

·         Identify strategies for helping change be accepted and implemented in the workplace

Course Outline:

1.    Introduction

a.    Examples of change projects

b.    Role of the organization/management in change

c.    Role of the individual employee in change

d.    What drives individual behavior

2.    Understanding and adopting the Organizational Change Management Framework

a.    Role of leadership

b.    Role of program management

c.    Role of training and enablement

d.    Reaction of impacted employees

3.    Appreciative Inquiry

a.    What it is

b.    How it is used in managing change

4.    Employee Engagement and Buy In

a.    The importance of transparency

b.    Employees and their need for a voice

c.    Leverage employee leaders’ influence

5.    Tools for successful implementation

a.    Processes/Protocol improvement

b.    Key concepts and theories

c.    Distinguish among process, content and attitudinal issues

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 24 Hours

Course Objectives:

Upon completion of this module the trainee will be able to:

I. Review

A. Sign numbers

B. Adding, Subtracting, multiplying, dividing sign numbers

C. Cartesian coordinate system

D. Order of operations

II. Review fractions

A. Mixed numbers and improper fractions

B. Common denominator

C. Adding, subtracting fractions

D. Multiplying, dividing fractions

III. Introduction to Algebra

A. Single variable algebraic equation

B. Solution by addition, subtraction, multiplication, division

C. Exponential equation

D. Combining terms

IV. Geometry and Trigonometry

A. Geometric Principles

B. Angles

C. Circles

D. Triangles

E. Trigonometric Functions

V. Shop Applications

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objectives:

Upon completion of this module the trainees will be able to interpret machine shop symbols, and working drawings used in the trades, while focusing on dimensioning, shape, fabrication and assembly. Course also includes the understanding precision measuring instruments, hardware, materials, and hand layout procedures; application of fractions, mixed numbers, decimals, roots and powers, and percentages with the use of electronic calculator.

Course Objectives:

Upon completion of this module the trainee will be able to:

•  Identify the six planes of an orthographic projection and the “key view”.

• Identify first and third angle projections and recognize the ISO symbol for each projection.

• Describe the types of lines used on prints and their applications.

• Describe basic sketching equipment.

• Use basic rules to apply dimensions to a component drawing.

• Sketch and dimension simple objects in orthographic projection.

• Dimension and interpret various common elements.

• Describe the different methods of applying special dimensions to a technical element on a print.

• State the methods used to express the amount of taper on a component drawing.

• Read dimensions on prints in both metric and imperial systems or dual dimensioning.

• Sketch pictorial drawings.

• Recognize and name technical elements of break lines and sectional representation.

• Describe surface measurement

• Describe Linear Instrument

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objective:

 Upon completion of this module the trainees will have an understanding of the theory and operation of the different types of electrical AC / DC motors, and principles, and devices involved in industrial control of motors. Students will also develop the skills necessary for wiring basic motor control and understanding control devices and safety components with an understanding of electrical motor control circuits.

 Course Objectives:

Upon completion of this module the trainee will be able to:

• Explain the theory of operation for typical AC Motors

• Describe how a rotating magnetic field is developed in a 3 phase AC motor

• Describe the operations of a synchronous motor

• Describe how torque is developed in 3-phase and single-phase AC motors

• Explain the information found on the motor AC and DC nameplates

• Identify DC motor components

• Describe variable speed motors

• Describe control circuit components

• Differentiate manual to automatic control operation

• Identify pilot devices both physically and schematically and describe their operating principles

• Interpret motor control wiring, connection, and ladder diagrams.

• Identify contactors and relays both physically and schematically and describe their operating principles

• Select timing relays for use in specific electrical motor control systems

• Identify control components to use for motor control circuit.

• Troubleshoot motor control circuit using electrical troubleshooting skills

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objective:

Upon completion of this module the trainees will be able to demonstrate knowledge of digital electronics as well as demonstrate knowledge of Electronic Circuits and Troubleshooting analysis.

 Course Objectives:

Upon completion of this module the trainee will be able to:

Describe digital and analog circuits

• Explain the binary number system

• Understand logic gates

• Explain combination logic gates

• Understanding logic gate families

• Explain binary logic encoding and decoding

• Describe the types of flip flops

• Describe the types of digital counters

• Know the elements of a digital system

• Explain connecting analog and digital devices together

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 4 Days (8 Hour Days)

Course Objectives:

Upon completion of this module the trainee will be able to:

·         Know how to identify if a sensor is defective or not

·         Know how to replace a defective sensor

·         Be able to access, calibrate and adjust boundary ranges of sensors

·         Be able to identify logic input values from a sensor to a PLC input

·         Know how to use a DVM to troubleshoot sensor circuits

·         Be able to bench test any type of sensor

·         Be able to discuss IP67 Standards and its importance relating to sensors

·         Identify types of sensors on a schematic diagram or Electrical Print

·         Understand practical applications of a diverse type of electronic sensor

 Sensor “Hands On” Labs in this course will include the following Sensors:

 1.      Capacitive Type Sensors

2.      Inductive Type Sensors

3.      Infrared Liquid Sensors

4.      Retro Reflective Sensors

5.      Ultrasonic Distance Sensors

6.      Through Beam Sensors

7.      Magnetic Sensors

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objective:

Upon completion of this module the trainees will have an understanding to power transmission safety, inspection, components and terminology, and maintenance replacement of those components.  

 Course Objectives:

Upon completion of this module the trainee will be able to:

• Describe the safety precautions associated with power transmission products

• Understand the terminology associated with gears

• Identify common causes of gear failure

• Replace the gears on equipment

• Identify the different types of couplings and their usage

• Describe the three basic functions of the chain drives

• Describe the principle of operation of the chain drive

• Describe the procedure for aligning the shaft and sprocket

• Describe the construction of the common chain styles

• Remove and replace chain on equipment

• Describe the purpose of the belt drive

• List the factors affecting the selection of the belt

• Describe the advantages of the belt drive

• Describe the different flat belt pulleys used

• Describe the method for checking belt alignment

• Understand the purpose of motors and drives in the power transmission system.

• Remove and replace gearbox on equipment

• Identify the various methods of clutch / brake engagement

• Identify the various types of clutches and brakes

• Explain how to properly install a clutch / brake and perform maintenance

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objective:

Upon completion of this module the trainees will have knowledge of Robotics safety, Disassembly/Reassembly of the Robot, Preventive Maintenance, and Component Replacement and Master/calibrate the robot. 

 Course Objectives:

Upon completion of this module the trainee will be able to:

• Perform adjustments on the robot

• Perform periodic maintenance on the mechanical unit

• Replace all mechanical components on the robot

• Diagnose robot mechanical problems to the component level

• Remove and replace J1 Motor

• Remove and Replace J1 Reducer

• Replacing J2 Motor

• Replacing J2 Axis Reducer

• Replacing J3 Axis Motor and Reducer

• Assembling J3 Axis Motor

• Disassembling J3 Reducer

• Replacement and of Wrist Axis Motors and J4 Reducer Axis

• Assembling Wrist Motors

• Disassembling J4 Axis Reducer

• Assembling J4 Axis Reducer

• Disassembly/Assembly of Balancer

• Grease replacement procedures

• Check backlash

• Zero out robot to a mastered position

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objective:

Upon completion of this module the trainees will be able to identify & use common pipefitting tools, read and discuss technical information, perform piping installation and understand basic concepts of applications in pipefitting and tube bending.

 Course Objectives:

Upon completion of this module the trainee will be able to:

• List and describe the composition of ferrous, alloyed and non-ferrous pipe

• List and describe pressure ratings, schedule number, sizing and finishes pertaining to ferrous pipe

• Identify applications of codes, regulations and manufacturer's specifications pertaining to ferrous pipe

• Describe the proper procedures required to cut pipe using various hand and power tools.

• Calculate cut length for threaded pipe

• List and describe correct fabrication processes for threaded pipe

• Identify types, pressure ratings and symbols pertaining to pipe and fittings

• Interpret codes and regulations pertaining to pipe and fittings

• Identify pipe, tube and tubing hangers used in the pipe fitter industry

• List and describe installation techniques for various hangers and supports

• List and describe approved types, color coding, applications and considerations for plastic pipe and fittings

• Identify safety practices required for various fabrication techniques

• List and describe fabrication processes for plastic pipe using mechanical joints

• Select tubing and fittings for specific applications

• Bend and install flared tubing between two components

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

Upon completion of this module the trainee will be able to:

·         Described cutting process

·         Describe the basics of the manual mill

·         Perform manual mill setup

·         Operate Drill press

·         Operate Band Saw

·         Perform manual engine lathe setup

·         Perform operation of manual mill

·         Perform operation of engine lathe

·         Describe tool geometry

·         Perform speed and feed selections

·         Describe locating devices

·         Describe chucks, collets and vises

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Performance Objective:

Upon completion of this module the trainees will understand the basics of AC (Alternating Current) and DC (Direct Current) theory and will understand electrical diagrams and associated electrical components.

 Course Objectives:

Upon completion of this module the trainee will be able to:

• Recognize common electrical components and prints

• State basic electrical quantities and units

• Develop series circuits

• Describe ohms law to determine voltage, current or resistance

• Solve unknown values for different series circuits

• Develop parallel circuits

• Solve unknown values for different parallel circuits

• Apply Kirchoff’s current law

• Describe how sine waves are generated

• Apply basic circuit analysis to AC circuits

• Describe basic structure and characteristics of a capacitor

• Describe RC circuit

• Describe basic structure and characteristics of an inductor

• Describe RCL circuits

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Days (8 Hour Days)

Course Objectives:

Upon completion of this module the trainee will be able to understand:

·        Basic quality terms, definitions and concepts.

·        Basic statistical terms and techniques, how to plot data and how to recognize out-of-control conditions.

·        Plan-do-check-act (PDCA) and understand the team concept.

·        Types of measurement, measurement terminology and the different types of measurement scales.

·        Accuracy and precision and be able to select the appropriate measuring tools and techniques.

·        Measure using surface plate layouts.

·        Identify/recognize inspection errors and initiate resolution.

·        Basic calibration knowledge.

·        Read and interpret blueprints and know definitions of critical, major and minor characteristics.

·        Testing methods.

·        Identify and report nonconforming material.

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

·         Explain how Lean principles and practices improve business performance

·         Describe the Lean philosophy and approach to continuous improvement

·         Define value and waste

·         Identify key Lean tools and techniques for waste elimination

·         Describe the process of Lean implementation

·         Explain the role of Lean leadership

·         Identify the critical success factors

 Course Topics:

·         Introduction to Lean

·         Value & Waste

·         Lean Principles

·         Lean Manufacturing Framework (TPS)

·         Stability

·         Standardization

·         Just-In-Time

·         Jidoka

·         Employee Involvement

·         Value Stream Mapping

·         Problem Solving

·         Lean Implementation

·         Role of Lean Leadership

·         Developing "Kaizen Eyes"

·         Critical Success Factors

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 Hour Days)

Course Objectives:

At the end of this course, students will be able to: 

• Understand the difference between the operational manager's role and the role of the accountant.

• Understand basic financial statements

• Make better decisions using tools such as ratio and variance analysis

• Understanding Risk versus Reward

Course Topics: 

• Understanding Finance

• Understanding the Financial Reports

• Financial Analysis

• Budgeting

• Accountability and Transparency

 Audience: 

This course is designed for anyone who is required to understand financial results and/or utilize financial data at an organizational, departmental or project level.

 Prerequisites: 

There are no prerequisites required for this course.  

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Days (8 Hour Days)

Course Objectives:

At the end of this course, students will be able to: 

• Understanding the AutoCAD workspace and user interface.

• Using basic drawing, editing, and viewing tools.

• Organizing drawing objects on layers.

• Using reusable symbols (blocks).

• Preparing a layout to be plotted.

• Adding text, hatching, and dimensions.

Prerequisites:

• Access to the AutoCAD software

• A working knowledge of basic design/drafting procedures and terminology.

• A working knowledge of your operating system.

Course Outcomes:   In Part 1 of this course students will understanding the AutoCAD workspace, the user interface, and how to use basic drawing, editing, and viewing tools.   In addition, students will come to understand how to organize drawing objects on layers, reuse symbols (blocks), prepare a layout to be plotted, and add text, hatching, and dimesons.

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course, the participant should be able to: 

·         Define Lockout Energy Control Requirements

·         Identify the Procedure for Locking out Equipment

·         Identify acceptable lockout devices

·         Identify different types of energy control devices

·         Identify the typical layout of lockout placards

·         Identify potentially hazardous energy sources

·         Understand required lockout control methods

·         Utilize verification procedures for controlling energy

·         Identify common electrical isolation devices.

·         Describe the procedures to lock out or control electrical energy.

·         Identify hydraulic components and their lockable disconnects.

·         Describe systematic procedures to lockout/control hydraulic energy.

·         Demonstrate the use of a captive key system.

·         Determine when SCS/MPS may be used for energy control

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Topics:

• Introduction to electrical Safety

• Identifying the Hazards

• OSHA Requirements

• Safety Related Work Practices

• Working On or Near Live Parts

• Personal Protective Equipment (PPE)

• Action Planning and Course Wrap-up

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

·         Define the audit process according to ISO19011

·         Be able to explain the process approach to effective auditing

·         Develop an audit check list (Process Turtle Diagrams) and audit plan

·         Know how to write and present audit reports and summaries

·         Explain how to perform effective follow-up auditing

·         Be able to conduct actual audits, and write reports, on the company’s Quality

·         Management System

·         Recommended methods and techniques for identifying, and ascertaining, objective

·         evidence

·         Writing effective audit reports, summaries and reporting to top management

·         Effective follow-up of prior audit non-conformities

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

-Identify and explain the application of Programmable Logic Controllers (PLCs)

-Read and interpret PLC ladder logic

-Describe PLC hardware including racks and power supply

-Identify, select and change  the controller’s operating modes

-Define where RSLogix controllers store data

-Describe data organization in an RSLogix project

-Define tag scope

-Define tag aliasing

-Establish communications between a Logix5000 controller and a computer

-Demonstrate ability to go online and how and when to upload/download a program

-Enter ladder logic

-Create tags in the controller tag or program tag folders

-Demonstrate assigning a tag (operand) to an instruction

-Create new tags from ladder logic operands

-Use software to write simple programming instructions using bit instructions, timers and counters.

-Enter, edit and verify logic

-Use Verify to verify routines and programs

-Run, test and debug a written program

-Complete PLC programming labs

-Execute programs to operate simple electromechanical circuits such as push buttons, sensors and cylinders

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

Upon completion of this training module, students will be able to:

-Build upon essential learning outcomes from Basic PLC Week 1 coursework

-Identify when other users are online to a controller

-Employ project organization best practices

-Demonstrate usage of dragging edit method

-Explain benefits to using program tags

-Use I/O Forcing

-Document and search Logix components

-Demonstrate usage and explain purpose of One Shot logic commands

-Demonstrate usage and explain purpose of MOV/Logical commands

-Use mathematical commands within programs

-Utilize Compare logic command within ladder logic programs

-Add subroutines with appropriately used JSR commands

-Apply logic to basic motor and cylinder control actions

-Identify characteristics and usage of DeviceNet and Ethernet/Ethernet 

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

-Build upon essential learning outcomes from Intermediate PLC Week 2 coursework

-Demonstrate deletion of routines, programs and tasks

-State the procedure used to update module firmware

-Create a new RSLogix project

-Demonstrate online editing

-Perform I/O configuration

-Define ASCII editing

-Configure RSLinx

-Configure Ethernet networks

-Configure DeviceNet networks

-Demonstrate usage and understanding of MVM, BTD and CLR commands

-Demonstrate understanding of serial and parallel communications

-Demonstrate understanding of analog inputs and how they can be utilized in data collection from sensors

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

-Build upon essential learning outcomes from Intermediate PLC Week 3 coursework

-Set up Producer/Consumer communications

-Set up and utilize Trends in RSLogix

-State the procedure used to update module firmware

-Create User Defined Data Types

-Use I/O Forcing

-Configure and troubleshoot DeviceNet networks

-Explain the purpose of a Safety PLC and its characteristics

-Use indicators and fault codes to troubleshoot the PLC, IO Cards, Ethernet or DeviceNet cards or in power supplies, actuators and components

-Modify controller properties

-Create a routine; verify, and delete when needed

-Toggle bits, force I/O and use trending for troubleshooting purposes

-Utilize, create and search documentation for RSLogix components

-Configure remote devices

-Find and utilize EDS files for configuring devices

-Register an EDS file in RSNetworx

-Create an RSNetworx .DNT configuration file

-Explain the purpose of the DNB scan list

NCTS courses are customizable by content, length of course and format delivery.

Omron PLC Level 1

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

Upon completion of this module the trainee will be able to:

 ·         Establish communications with an Omron CJ controller.

·         Identify the controller’s operating modes.

·         Select and change controller’s operating mode.

·         Demonstrate upload/download and going online ability.

·         Use compile to verify sections and the whole project.

·         Define symbol scope.

·         Create symbols.

·         Demonstrate use of dragging edit method.

·         Demonstrate assigning a symbol (operand) to an instruction.

·         Create new symbols from ladder logic operands.

·         Describe data organization in an CX-One project.

·         Define where CX-One controllers store data.

·         Perform logic entering, editing and compiling.

NCTS courses are customizable by content, length of course and format delivery.

Omron PLC Level 2

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

Upon completion of this module the trainee will be able to: 

·         Create a new Omron CX-One project.

·         Create a new program.

·         Create a new section.

·         Demonstrate deleting sections, programs, and tasks.

·         Employ project organization best practices.

·         Perform logic entering, editing and verifying.

·         Exercise online safety practices.

·         Explain benefits to using program symbols.

·         Demonstrate online editing.

·         Perform I/O configuration.

·         Use I/O Forcing

·         Configure Ethernet/IP networks

·         Configure DeviceNet networks

·         Document and Search CX-One components

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 5 Days (8 Hour Days)

Course Objectives:

Upon completion of this module the trainee will be able to:

·         Use the engineering tools of STEP7

·         Program using the multiple address types

·         Use symbolic addressing

·         Create, document, test and troubleshoot an application program.

·         Create custom code blocks

·         Structure a program that can use a program block multiple times.

·         Use the data access functions.

·         Create and use the support "Tools" in Step 7

·         Generate data blocks

Course Outline: 

I.     SIMATIC S7 Structure Programming

A.   Overview

B.   Organization and Management

C.   Software Organization

D.   Software Management

E.   Definition of a Project

II.    PLC Basics and SIMATIC Manager

A.   Overview

B.   PLC Review

C.   Opening the SIMATIC Manager

D.   Creating the Graphical PLC

E.   Writing the Program

F.    Graphical Programming Using Ladder Logic

G.   Wiring to the Graphical PLC

H.   Adding Symbols

III.  SIMATIC Manager Overview

A.   SIMATIC Manager Overview

B.   Menus

C.   Step 7 Commands and Functions

D.   Programming

E.   Options and Reference

IV.  Principles of STEP 7 programming

A.   Hardware and Software

B.   Project Structure in the SIMATIC Manager

C.   Programming with Symbols

D.   Creating a Program in the OB1 block

E.   Function Blocks and Data Blocks

F.    Configuring the Central Rack

G.   Downloading and Debugging the Program

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

• Interact with SharePoint Team Sites.

• Work with documents, content, and libraries.

• Interact in SharePoint.

• Work with Lists.

• Integrate SharePoint with Microsoft Office.

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course, participants should be able to:

·         Define continuous improvement and explain why it is easier said than done.

·         Define key terms and the benefits associated with Kanban 

·         Describe the basics of Kanban: functions, rules and types

·         Compare and contrast scheduling, circulating and improving with Kanban

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 Hour Days)

Course Topics:

·         Developing a Lean Culture

·         5S & Visual Management

·         Process Mapping

·         Office Layout

·         Mistake Proofing

·         Developing Lean Metrics 

·         Standard Work

·         Kaizen (Rapid Improvement Event)

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 Hour Days)

Course Topics:

• The roles of the Lean Champion

• Lead problem solving initiatives

• Lead 5s and Housekeeping

• Improve process flow and bottlenecks

• Lead Improvements in quality

• Mentor team members in Lean and process improvement

 NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Day (8 Hour Days)

Course Objectives:

As a result of this workshop participants should be able to:

• Describe lean manufacturing and compare/contrast it with mass production

• Describe standard work and explain how it is used as a baseline for improvement

• Distinguish between value added and non-value-added activities in the workplace

• List the “eight deadly waste” typically found in the workplace and give specific examples of each

• Develop standard worksheets that eliminate waste and reduce variation

• Compare and contrast TAKT time, lead time and cycle time

• Define work elements and explain how they are analyzed in order to determine overall work content

• Describe how operator balance charts are used to improve overall work flow

• Define Theory of Constraints (identify, exploit, subordinate, elevate, back to step one)

• Use and apply the following basic problem-solving tools – Pareto, cause & effect, run chart, process flow. Histogram scatter diagram and control chart

  NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 3 Days (8 Hour Days)

Course Objectives:

As a result of this workshop participants should be able to:

• Explain why continuous improvement is needed and why it is easier said than done

• Compare and contrast “ control versus capable” and explain the difference between the two

• Describe techniques used for inspection and test and conduct measurement systems analysis for both attribute and variable data

• Define the purpose of a quality management system and explain how it is used to reduce variation and continuously improve performance

• Use quality tools to solve problems using a structured corrective action process

Course Outline:

Quality Concepts

• Quality principles for products and processes

Continuous improvement techniques

• Quality Tools

• Team Functions

Basic Statistics

• Measures of central tendency

• Measures of dispersion

Control Charts

• Techniques and applications

• Control limits vs. specification limits

• Variables charts

• Attributes charts

• Rational subgroups

Process capability measures

Common and special cause variation

Measurement and Test Equipment (M&TE)

• Gages (e.g., pins, thread, custom gages)

• Optical tools (e.g., comparators, profiles, microscopes)

• Coordinate measuring machines (CMM)

• Gage maintenance, handling, and storage

• Calibration

• Gage repeatability and reproducibility (R&R) studies

• Blueprint Reading and Interpretation

Quality Management System

• Standards

• Auditing

• Preventive action

• Corrective action

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this workshop participants should be able to:

·         Define continuous improvement and explain why it is easier said than done

·         List the different types of waste in the workplace and give examples of each

·         Conduct a waste walk in the organization

·         Use PDCA to eliminate waste

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this workshop participants should be able to:

•

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

·         Define APQP/PPAP and explain how it is used to ensure that customer requirements are understood and effectively used to improve product quality

·         Compare and contrast design and process control plans

·         Write an effective nonconformance statement related to APQP/PPAP that includes the evidence, source of the evidence, requirement and source of the requirement.

·         Identify Customer Specific Requirements (CSR) related to Core Tools for their organization.  

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 2 Days (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

·         Describe A3 thinking and explain how it is used to effectively solve problems

·         Identify and use problem solving tools and techniques (i.e. run charts, histograms, pictographs, Pareto charts, process flow diagrams, scatter diagrams, etc.)

·         Learn to identify, classify and define problems

·         Be able to analyze and prioritize problems, symptoms and root causes

·         Describe how the A3 process works (PDCA).

·         Create an A3 problem report format to “tell the story” of the problem and to guide and structure the problem solving activity.

·         Use root cause analysis tools

·         Develop countermeasures

·         Develop implementation plans

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 4 Days (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

Upon completion of this course participants will be able to:

·         Navigate 2D geometry creation menus

o   Lines

o   Arcs

o   Splines

o   Fillets

o   Chamfer

·         Navigate 3D geometry creation menus

o   Surface

§  Ruled/lofted

§  Revolved

§  Swept

§  Net

·         Navigate solids menus

o   Extrude

o   Revolved

o   Swept

o   Loft

·         Create CNC cutterpath programs

o   2D Toolpaths

§  Contour

§  Pocketing

§  Drilling

§  Tapping

o   3D Toolpaths

§  Parallel

§  Contour

§  Radial

§  Flowline

§  Restmill

§  Leftover

·         Import and exporting files

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

·         Discuss the leadership gap between men and women

·         Learn about women in various powerful positions

·         Discuss different traits associated with women in management

·         Understand the different barriers facing women in leadership positions

·         Learn about the benefits of having women in the workforce

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

2.      Module Two: Women and the Workforce

a.      50% of the Population

b.      60% of College Degree Earners

c.       47% of the US Workforce

d.      52% of Professional Jobs

e.      Case Study

f.        Module Two: Review Questions

3.      Module Three: The Leadership Gap

a.      Women are Underrepresented in Leadership

b.      Women in Executive Positions

c.       Women in Finance, Health Care, and Law

d.      Historical Trends

e.      Case Study

f.        Module Three: Review Questions

4.      Module Four: Barriers to Women’s Leadership

a.      Gender Differences are Overemphasized

b.      Gender Differences are Undervalued

c.       Women Lack Professional Networks

d.      Work and Family Conflict

e.      Case Study

f.        Module Four: Review Questions

5.      Module Five: Traits of Women’s Management

a.      Women Lead By Uniting Diverse Groups

b.      Women Value Work-Life Balance

c.       Women Value Interpersonal Relationships

d.      Women Value Accountability

e.      Case Study

f.        Module Five: Review Questions

6.      Module Six: Benefits of Women’s Leadership

a.      Greater Collaboration

b.      Culture of Work-Life Balance

c.       Culture of Accountability

d.      Assists in Recruiting Millennials

e.      Case Study

f.        Module Six: Review Questions

7.      Module Seven: Nurture Women’s Leadership

a.      Actively Recruit Women

b.      Create and Encourage Networking Opportunities

c.       Pair Women with Mentors in Leadership

d.      Create and Encourage Training Opportunities

e.      Case Study

f.        Module Seven: Review Questions

8.      Module Eight: Actively Recruit Women

a.      Discover Your Barriers to Hiring

b.      Discover Your Barriers to Retention

c.       Recruit via Women’s Organizations

d.      Create and Promote a Woman-Friendly Culture

e.      Case Study

f.        Module Eight: Review Questions

9.      Module Nine: Encourage Networking Opportunities

a.      Create a Women’s Networking Group

b.      Encourage Women to Join Organizations

c.       Networking Builds Confidence

d.      Networking and Recruiting

e.      Case Study

f.        Module Nine: Review Questions

10.  Module Ten: Pair Women with Mentors

a.      Benefits of Mentoring

b.      Think Creatively

c.       Incorporate Mentoring at Every Stage

d.      Encourage Women to Mentor

e.      Case Study

f.        Module Ten: Review Questions

11.  Module Eleven: Create Educational Opportunities

a.      Encourage the Learning of Leadership Skills

b.      Internal Programs and Trainings

c.       Outside Training and Workshops

d.      Encourage Training at Every Stage of the Career

e.      Case Study

f.        Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

NCTS courses are customizable by content, length of course and format delivery.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

·         Understand the components of critical thinking

·         Utilize non-linear thinking

·         Use logical thinking

·         Recognize what it means to be a critical thinker

·         Evaluate information using critical thinking skills

·         Identify the benefits of critical thinking

·         Revise perspective, when necessary

·         Comprehend problem-solving abilities

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

b.      Pre-Assignment Review

2.      Module Two: Components of Critical Change

a.      Applying Reason

b.      Open Mindedness

c.       Analysis

d.      Logic

e.      Case Study (I)

f.        Case Study (II)

g.      Module Two: Review Questions

3.      Module Three: Non-Linear Thinking

a.      Step Out of Your Comfort Zone

b.      Don’t Jump to Conclusions

c.       Expect and Initiate Change

d.      Being Ready to Adapt

e.      Case Study (I)

f.        Case Study (II)

g.      Module Three: Review Questions

4.      Module Four: Logical Thinking

a.      Ask the Right Questions

b.      Organize the Data

c.       Evaluate the Information

d.      Draw Conclusions

e.      Case Study (I)

f.        Case Study (II)

g.      Module Four: Review Questions

5.      Module Five: Critical Thinkers (I)

a.      Active Listening

b.      Be Curious

c.       Be Disciplined

d.      Be Humble

e.      Case Study (I)

f.        Case Study (II)

g.      Module Five: Review Questions

6.      Module Six: Critical Thinking (II)

a.      Seeing the Big Picture

b.      Objectivity

c.       Using Your Emotions

d.      Being Self-Aware

e.      Case Study (I)

f.        Case Study (II)

g.      Module Six: Review Questions

7.      Module Seven: Evaluate the Information

a.      Making Assumptions

b.      Watch out for the Bias

c.       Ask Clarifying Questions

d.      SWOT Analysis

e.      Case Study (I)

f.        Case Study (II)

g.      Module Seven: Review Questions

8.      Module Eight: Benefits of Critical Thinking

a.      Being More Persuasive

b.      Better Communication

c.       Better Problem Solving

d.      Increased Emotional Intelligence

e.      Case Study (I)

f.        Case Study (II)

g.      Module Eight: Review Questions

9.      Module Nine: Changing Your Perspective

a.      Limitations of Your Point of View

b.      Considering Others’ Viewpoints

c.       Influences on Bias

d.      When New Information Arrives

e.      Case Study (I)

f.        Case Study (II)

g.      Module Nine: Review Questions

10.  Module Ten: Problem Solving

a.      Identify Inconsistencies

b.      Trust Your Instincts

c.       Asking Why

d.      Evaluate the Solution(s)

e.      Case Study (I)

f.        Case Study (II)

g.      Module Ten: Review Questions

11.  Module Eleven: Putting It All Together

a.      Retaining Your New Skills

b.      Reflect and Learn from Mistakes

c.       Always Ask Questions

d.      Practicing Critical Thinking

e.      Case Study (I)

f.        Case Study (II)

g.      Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

b.      Lessons Learned

NCTS courses are customizable by content, length of course and format delivery.

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