July 3, 2019 - Performance Management & Metrics
Instructor: Sheila Blair
Description: Apply a measurement-based approach to assess organizational performance, including that of individual contributors. Learn how to prepare metrics of timeliness, quality, economy and efficiency, and how to apply those metrics in determining the adequacy of agency performance in producing and delivering program goods and services. Understand how to apply analytic methods in determining the cause of performance shortcomings and the potential for cost savings.
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