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Goal Setting and Getting Things Done Outline

Course Description:

Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This workshop will provide the knowledge and skills for your participants to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.

Course Duration: 1 Day (8 Hours)

Course Objectives:

·         Overcome procrastination

·         Manage time effectively

·         Accomplish important tasks

·         Self-motivate

·         Create SMART goals

 

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

b.      Pre-Assignment

2.      Module Two: Overcoming Procrastination (I)

a.      Eat That Frog!

b.      Just Do It

c.       The 15 Minute Rule

d.      Chop It Up

e.      Case Study

f.        Module Two: Review Questions

3.      Module Three: Overcoming Procrastination (II)

a.      Remove Distractions

b.      Start Small and Build

c.       Reward Yourself

d.      Set Realistic Deadlines

e.      Case Study

f.        Module Three: Review Questions

4.      Module Four: Four P’s of Goal Setting 1

a.      They Need to Be Positive

b.      They Need to Be Personal

c.       They Need to Be Possible

d.      They Need to Be Prioritized

e.      Case Study

f.        Module Four: Review Questions

5.      Module Five: Improving Motivation

a.      Remember Peak Moments

b.      Write Down Your Goals

c.       Use Gamification

d.      Track Your Progress

e.      Case Study

f.        Module Five: Review Questions

6.      Module Six: Wise Time Management

a.      Urgent/Important Matrix

b.      The 80/20 Rule

c.       Utilize a Calendar

d.      Create a Ritual

e.      Case Study

f.        Module Six: Review Questions

7.      Module Seven: Tips for Completing Tasks

a.      One Minute Rule

b.      Five Minute Rule

c.       Break Up Large Tasks

d.      Utilize Technology

e.      Case Study

f.        Module Seven: Review Questions

8.      Module Eight: Increase Your Productivity

a.      Repeat What Works

b.      Get Faster

c.       Remove “Should” from Your Dictionary

d.      Build on Your Successes

e.      Case Study

f.        Module Eight: Review Questions

9.      Module Nine: “To Do” List Characteristics

a.      Focus on the Important

b.      Chunk, Block, Tackle

c.       Make It a Habit

d.      Plan Ahead

e.      Case Study

f.        Module Nine: Review Questions

10.  Module Ten: Smart Goals

a.      Specific

b.      Measurable

c.       Attainable

d.      Realistic

e.      Timely

f.        Case Study

g.      Module Ten: Review Questions

11.  Module Eleven: Mistakes Will Happen

a.      Accept It

b.      Bouncing Back

c.       Adapt and Learn from Them

d.      If Needed, Ask for Help

e.      Case Study

f.        Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

b.      Lessons Learned

NCTS courses are customizable by content, length of course and format delivery.

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Conflict Resolution Outline

Course Description:

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Course Duration: 1 Day (8 Hours)

Course Objectives:

 ·         Understand what conflict and conflict resolution mean

·         Understand all six phases of the conflict resolution process

·         Understand the five main styles of conflict resolution

·         Be able to adapt the process for all types of conflicts

·         Be able to break out parts of the process and use those tools to prevent conflict

·         Be able to use basic communication tools, such as the agreement frame and open questions

·         Be able to use basic anger and stress management techniques

 

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

b.      Pre-Assignment Review

2.      Module Two: An Introduction to Conflict Resolution

a.      What is Conflict?

b.      What is Conflict Resolution?

c.       Understanding the Conflict Resolution Process

d.      Case Study

e.      Module Two: Review Questions

3.      Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument

a.      Collaborating

b.      Competing

c.       Compromising

d.      Accommodating

e.      Avoiding

f.        Case Study

g.      Module Three: Review Questions

4.      Module Four: Creating an Effective Atmosphere

a.      Neutralizing Emotions

b.      Setting Ground Rules

c.       Choosing the Time and Place

d.      Case Study

e.      Module Four: Review Questions

5.      Module Five: Creating a Mutual Understanding

a.      What Do I Want?

b.      What Do They Want?

c.       What Do We Want?

d.      Case Study

e.      Module Five: Review Questions

6.      Module Six: Focusing on Individual and Shared Needs

a.      Finding Common Ground

b.      Building Positive Energy and Goodwill

c.       Strengthening Your Partnership

d.      Case Study

e.      Module Six: Review Questions

7.      Module Seven: Getting to the Root Cause

a.      Examining Root Causes

b.      Creating a Cause and Effect Diagram

c.       The Importance of Forgiveness

d.      Identifying the Benefits of Resolution

e.      Case Study

f.        Module Seven: Review Questions

8.      Module Eight: Generating Options

a.      Generate, Don’t Evaluate

b.      Creating Mutual Gain Options and Multiple Option Solutions

c.       Digging Deeper into Your Options

d.      Case Study

e.      Module Eight: Review Questions

9.      Module Nine: Building a Solution

a.      Creating Criteria

b.      Creating a Shortlist

c.       Choosing a Solution

d.      Building a Plan

e.      Case Study

f.        Module Nine: Review Questions

10.  Module Ten: The Short Version of the Process

a.      Evaluating the Situation

b.      Choosing Your Steps

c.       Creating an Action Plan

d.      Using Individual Process Steps

e.      Case Study

f.        Module Ten: Review Questions

11.  Module Eleven: Additional Tools

a.      Stress and Anger Management Techniques

b.      The Agreement Frame

c.       Asking Open Questions

d.      Case Study

e.      Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise      

 

NCTS courses are customizable by content, length of course and format delivery.

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Coaching for High-Performing Teams Outline

Course Description:

Coaching is a way of thinking and interacting with people that communicates high expectations, respect and caring. Good coaches are always interested in strengthening and empowering the people they coach, pushing them to grow, develop and become better at whatever it is they do. This course helps to equips managers with the skills, tools, and mindset of effective coaches. A positive leadership-employee relationship can dramatically increase the commitment level and performance of team members.

Course Duration: 1 Day (8 Hour Days)

Course Objectives:

As a result of this course participants should be able to:

  • Communicate high expectations, respect and caring for your employees

  • Learn the concepts and skills of a coaching style of management

  • Build commitment and get results

  • Integrate new concepts into an existing repertoire of leadership skills

  • Develop your organization's "next generation"

                                                                                                         

NCTS courses are customizable by content, length of course and format delivery.

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Employee Engagement & Motivation Through Leadership Outline

Course Description:

Employee Engagement and Motivation go hand in hand. When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within, but it is inspired by being engaged with their environment. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. The Employee Engagement & Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program. Participants also will understand the important role engagement plays in motivation and how they can better engage their employees.

Course Duration: 16 hours

Learning Objectives:

·         Defining engagement and motivation, an employer’s role in both and how the employee can play a part

·         Identifying the importance of Employee Engagement and Motivation

·         Identifying methods of Employee Engagement and Motivation

·         Describing the theories which pertain to Employee Motivation – with particular reference to psychology

·         Identifying personality types and how they fit into a plan for Employee Motivation.

·         Setting clear and defined goals.

·         Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.

 

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

b.      Pre-Assignment Review

2.      Module Two: A Psychological Approach

a.      Herzberg’s Theory of Motivation

b.      Maslow’s Hierarchy of Needs

c.       The Two Models and Motivation

d.      Case Study

e.      Module Two: Review Questions

3.      Module Three: Object-Oriented Theory

a.      The Carrot

b.      The Whip

c.       The Plant

d.      Case Study

e.      Module Three: Review Questions

4.      Module Four: Using Reinforcement Theory

a.      A History of Reinforcement Theory

b.      Behavior Modification in Four Steps

c.       Appropriate Uses in the Workplace

d.      Case Study

e.      Module Four: Review Questions

5.      Module Five: Using Expectancy Theory

a.      A History of Expectancy Theory

b.      Understanding the Three Factors

c.       Using the Three Factors to Motivate in the Workplace

d.      Case Study

e.      Module Five: Review Questions

6.      Module Six: Personality’s Role in Motivation

a.      Identifying Your Personality Type

b.      Identifying Others’ Personality Type

c.       Motivators by Personality Type

d.      Case Study

e.      Module Six: Review Questions

7.      Module Seven: Setting Goals

a.      Goals and Motivation

b.      Setting SMART Goal

c.       Evaluating and Adapting

d.      Case Study

e.      Module Seven: Review Questions

8.      Module Eight: A Personal Toolbox

a.      Building Your Own Motivational Plan

b.      Encouraging Growth and Development

c.       Getting Others to See the Glass Half-Full

d.      Case Study

e.      Module Eight: Review Questions

9.      Module Nine: Motivation on the Job

a.      The Key Factors

b.      Creating a Motivational Organization

c.       Creating a Motivational Job

d.      Case Study

e.      Module Nine: Review Questions

10.  Module Ten: Addressing Specific Morale Issues

a.      Dealing with Individual Morale Problems

b.      Addressing Team Morale

c.       What to Do When the Whole Company is De-Motivated

d.      Case Study

e.      Module Ten: Review Questions

11.  Module Eleven: Keeping Yourself Motivated

a.      Identifying Personal Motivators

b.      Maximizing Your Motivators

c.       Evaluating and Adapting

d.      Case Study

e.      Module Eleven: Review Questions

12.  Module Twelve: Wrapping Up

a.      Words from the Wise

NCTS courses are customizable by content, length of course and format delivery.

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Advanced Business Writing Outline

Course Description:

This advanced course will highlight modern stylistic preferences that impact writing in the workplace. This course allows participants to use hands-on tools to acquire the skill of writing with clarity and purpose. The course teaches the value of and discusses how to proofread documents, identify wording and stylistic issues. Upon completion of this course, participants can expect to communicate more effectively, impact readers, inspire and improve relationship through writing.

Course Duration: 16 hours

 

Course Learning Objectives:

·         Participants will be able to define the five Cs of writing well

·         Participants will be able to identify English grammar issues in their own work and modern usage rules

·         Participants will be able to identify cluttered wording and stylistic issues that cause confusion for the reader

·         Participants will learn how aesthetics help to make their points as well as content

 

Course Outline:

1.      Writing for Purpose and Audience

a.      Identifying the real motivation behind the writing and ensuring you get your point across

b.      Knowing your audience and how to best meet their needs with your words so each of you get what you want and need

c.       Using style and graphics appropriate for the audience 

2.      Taking Your Writing to the Next Level

a.      Who inspires you and why?

b.      Finding out what it takes to write to inspire others

3.      The impact of Your Words

a.      Positive words in our writing

b.      Negative words in our writing

c.       Learning to write using positive language in everything we do

4.      Winning Over Others with Our Writing

a.      How applying new writing styles improves your relationships as leaders

b.      Using citations to establish or improve credibility

NCTS Courses can be customized. Add, delete, adjust or dive deeper into the modules that your company needs.

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Project Management Professional (PMP) Certificate Exam Prep

Online Live Course Outline

Course Description:

This intensive exam preparation course will provide participants with the knowledge needed to pass the Project Management Institute’s (PMI’s) Project Management Professional (PMP) examination. The course is kept up to date with the framework of knowledge outlined by PMI’s PMBOK Guide. The instructor (PMP certified) will share test-taking tips, study strategies and review of critical materials that will directly assist participants in passing the PMP exam. The instructor will be a constant supporter to the participants throughout the class and through their PMP journey.

The course will be delivered through a live online portal, which allows students to take this training from the comfort of their homes, or offices. Participants will work between classes to fulfill the reading and study requirements and activities necessary to pass this course. Participants and instructor will communicate during the live online training, as well as via email between the trainings. Participants will learn about project management through the live instruction, read about it through the class manual (included) and also perform some aspects of it between classes. Ultimately, students will take a sample exam.

The current Project Management Body of Knowledge (PMBOK) Guide will be provided for each student in this class, a $60 value. Additionally, participants will have access to a variety of tools for the purpose of passing the PMP exam. The course will consist of nine 4-hour sessions—approximately two session per week.

Following successful passage of the course, participants will receive a certificate they can use as evidence of the course, which is required to schedule the exam. Participants must attend eight of the nine sessions in order to pass.

Course Duration: 36 hours

Course Learning Objectives:

·         Apply PMI-recognized project management tools, techniques and methods to the five process groups

·         Comprehend and appreciate PMI methodologies and definitions

·         Demonstrate project management skills as a professional level

·         Appreciate and manage the triple constraints with respect to project performance

·         Exhibit the essential skills necessary for project managers

·         Evaluate the importance of effective management for the project life cycle

·         Apply methods, tools and techniques

·         Demonstrate the core project management competencies

·         Be comfortable with the examination format and typical question styles

 

Course Outline:

1.    Getting Started

a.    Course Materials

b.    Course Delivery Strategy

2.    PMP Exam Preparation

a.    Certification Process

b.    PMP Exam Timeline

c.    Certification Cycle

d.    PMP Eligibility Requirements

e.    Exam Domains

3.    PM Framework

a.    Process Groups

b.    Knowledge Areas

c.    Organizational Process Assets

d.    Enterprise Environmental Factors

e.    PM Cross-Cutting Skills

f.     Code of Ethics & Professional Conduct

g.    Expert Judgment

4.    Integration

a.    Business Case

b.    Project Selection Methods

c.    Project Charter

d.    Project Management Plan

e.    Direct & Manage Project Work

f.     Monitor & Control Project Work

5.    Stakeholders

a.    Identify Stakeholders

b.    Plan Stakeholder Management

c.    Manage Stakeholder Engagement

d.    Control Stakeholder Engagement

6.    Communication

a.    Plan Communications Management

b.    Manage Communications

c.    Control Communications

7.    Scope

a.    Plan Scope Management

b.    Collect Requirements

c.    Define Scope

d.    Create WBS

e.    Validate Scope

f.     Control Scope

8.    Schedule

a.    Plan Schedule Management

b.    Define Activities

c.    Sequence Activities

d.    Estimate Activity Durations

e.    Develop Schedule

f.     Control Schedule

9.    Resources

a.    Plan Resource Management

b.    Estimate Activity Resources

c.    Acquire Resources

d.    Develop Team

e.    Manage Team

f.     Control Resources

10. Cost

a.    Plan Cost Management

b.    Estimate Costs

c.    Determine Budget

d.    Control Costs

11. Quality

a.    Plan Quality Management

b.    Manage Quality

c.    Control Quality

12. Risk

a.    Plan Risk Management

b.    Identify Risk

c.    Perform Qualitative Risk Analysis

d.    Perform Quantitative Risk Analysis

e.    Plan Risk Responses

f.     Implement Risk Responses

g.    Monitor Risks

13. Procurement

a.    Plan Procurement Management

b.    Conduct Procurements

c.    Control Procurements

14. Knowledge Review

a.    Focus Areas for Study

b.    Quiz

c.    Exam Simulation

Course Materials (provided by instructor):

  • PDF of presentation slides

  • Activity sheets

  • Manual

Participants Will Need:

  • Computer

  • Internet

  • Zoom App

  • Printer

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Coaching and Mentoring To Bring Out the Best in Others Outline

Course Description:

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? The Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Duration: 8 hours

 

Learning Objectives:

·         Define coaching, mentoring and the GROW model.

·         Identify and set appropriate goals using the SMART technique of goal setting.

·         Identify the steps necessary in defining the current state or reality of your employee’s situation.

·         Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.

·         Identify the benefits of building and fostering trust with your employee.

·         Identify the steps in giving effective feedback while maintaining trust.

·         Identify and overcoming common obstacles.

·         Identify when the coaching is at an end and transitioning your employee to other growth opportunities.

·         Identify the difference between mentoring and coaching.

 

Course Outline:

1.      Module One: Getting Started

a.      Workshop Objectives

2.      Module Two: Defining Coaching and Mentoring

a.      What is Coaching?

b.      What is Mentoring?

c.       Introducing the G.R.O.W. Model

d.      Case Study

e.      Module Two: Review Questions

3.      Module Three: Setting Goals

a.      Goals in the Context of GROW

b.      Identifying Appropriate Goal Areas

c.       Setting SMART Goals

d.      Case Study

e.      Module Three: Review Questions

4.      Module Four: Understanding the Realities

a.      Getting a Picture of Where You Are

b.      Identifying Obstacles

c.       Exploring the Past

d.      Case Study

e.      Module Four: Review Questions

5.      Module Five: Developing Options

a.      Identifying Paths

b.      Choosing Your Final Approach

c.       Structuring a Plan

d.      Case Study

e.      Module Five: Review Questions

6.      Module Six: Wrapping it All Up

a.      Creating the Final Plan

b.      Identifying the First Step

c.       Getting Motivated

d.      Case Study

e.      Module Six: Review Questions

7.      Module Seven: The Importance of Trust

a.      What is Trust?

b.      Trust and Coaching

c.       Building Trust

d.      Case Study

e.      Module Seven: Review Questions

8.      Module Eight: Providing Feedback

a.      The Feedback Sandwich

b.      Providing Constructive Criticism

c.       Encouraging Growth and Development

d.      Case Study

e.      Module Eight: Review Questions

9.      Module Nine: Overcoming Roadblocks

a.      Common Obstacles

b.      Re-evaluating Goals

c.       Focusing on Progress

d.      Case Study

e.      Module Nine: Review Questions

10.  Module Ten: Reaching the End

a.      How to Know When You’ve Achieved Success

b.      Transitioning the Coachee

c.       Wrapping it All Up

d.      Case Study

e.      Module Ten: Review Questions

11.  Module Eleven: How Mentoring Differs from Coaching

a.      The Basic Differences

b.      Blending the Two Models

c.       Adapting the GROW Model for Mentoring

d.      Focusing on the Relationship

e.      Case Study

f.        Module Eleven: Review Questions

12.  Module Twelve: Wrapping it Up

a.      Words from the Wise

NCTS Courses can be customized. Add, delete, adjust or dive deeper into the modules that your company needs.